Apartamentos Babalu

Awful place run by the people who are residents. If they don't want holiday makers there then stop taking people's money. The children arnt allowed any kind of floaty as the residents will call the lifeguard to get them removed. No bar or shop and not even a machine to get an ice cream. Gave the place 2 * for the pool area which was freezing but nice. Never again

We had an excellent stay there. The staff are very nice and friendly. The pool area is great. It will be a lot better when the pool bar and shop is open, which is due around June. We would definitely go again and always tell people how nice it and that they should visit there

We stayed start of October we where self catering. The pool is great! Easy enough to get a lounger. it’s very standard for self catering as we only had one cooking pot and no washing up utensils - we had to wait on the cleaner washing them for us..

Just going home after a 2 week stay at babalu. Il do good points first * The pool is absolutely beautiful and the area around pool is spotlessly clean. * Rooms got cleaned about 4 times a week and cleaners are lovely. * Not too good points are *No pool bar or shop. Knowhere to get an ice cream for kiddies. * Reception staff are not very pleasant. If you ask for something for room they are rude. * Wi fi is useless. Paid €32 for family WiFi but only one phone worked. * Residents at this apartment seem to rule the roost and think they own the whole apartments. Very rude people who think they are special. * Rules are set out but lifeguard chooses which rules to follow. * No music. No holiday atmosphere here at all. The center across the road has 2 big supermarkets and are stocked very well. However the europa center itself is very run down and scruffy. A basic apartment that is clean with lovely pool. However we won't be returning as there are so many other nice hotels in puerto rico.

100 euro deposit on check in. Checking out nobody on reception to get deposit back absolutely shocking. Still waiting on a reply from them. A row off security for chat at midnight on balcony but where were security at 5am when people were jumping in pool? Terry towelling mattress protector in that heat is this a joke? Loose handle in shower Have lovely big balconies but you have to pay 1 euro a day for. Grumpy and almost embarrassed reception staff Mixture of owned and rented apartments doesn't make for a good balance. Owners think they can do what they want Really poor sockets re plugs did not fill us with confidence at all Shower warm for seconds then freezing all times of day. Is like fort knox trying to get in front door. We won't be back and if the 100 euros aren't forthcoming we will be pay them a visit in January when we are stay different apartments. Please avoid

Not all is as it seems or you might expect at Apartmentos Babalu. Air conditioning is not included. Fans are not included. Umbrellas on the patio are not included. The 'pool bar' advertised has been derelict for 3 years. The 'shop' advertised has been derelict for 3 years. You have to pay extra to rent a portable air conditioning unit, or otherwise pay extra to rent a fan. You have to pay extra to rent an umbrella for the balcony of your apartment. I booked through ******* and the information about the hotel still states 'Bar' and 'Grocery/convenience store'. This is false. I've included some screenshots of the advert, as it still is today. Checking with other online booking operators, I do notice the information has been updated there, so I will be worried about booking through ******* in future, if information is not up to date on their site. The staff explained that the pool bar has been closed because of and since 'because of covid'. The area has an incredible amount of other hotels, I dare say all with pool bars, despite covid. The apartments have no air conditioning. A portable unit can be hired for EUR 15 per day. That's an incredible amount of money for something which is really needed in such a hot place. We had to hire a fan, and this cost around £40 for 2 weeks! I realised after that I could have purchased the same fan for about £20, in one of the nearby shops, and could have just left it in the apartment after my stay, while still being in pocket. It is pretty desparate to force guests to hire fans, and really takes advantage. There are different lifeguards through the week. On Wednesday and Thursday, the lifeguard sits away from the pool and spends all day looking at his phone. One one of the days, a child slipped out of her rubber ring into the deeper end of her pool. She could not swim. The girl's grandparents had to rush into the pool to save her. This was directly in front of the lifeguard, less than 10 metres away, but he didn't even notice. He sat there the whole time looking at his phone, and didn't notice a thing. On the Thursday the lifeguard would disappear for 2 or 3 hours at a time. I was curious to check where he was, and found him behind the derelict pool bar building, which is beside the pool. He was sitting on the opposite side of this derelict pool bar, facing in the opposite direction and listening to loud music on his phone. So, there was a large building between him and the pool and he was facing away in the opposite direction to the pool! There could have been an incident in the pool and it would not have been possible for him to have seen or heard any problem. If Babalu are employing a lifeguard, which presumably does not come for free (to them or inevitably their guests), then they really should take it seriously. Otherwise, I do fear there may be a serious incident in the pools at Babalu. The pools are very nice. Lovely and warm and a nice island to sit on and dry or relax between swims. There are 2 be