Crown Paradise Golden All Inclusive Resort - Adults Only

I booked a honeymoon suite and got a regular room upon arrival. I went to address the issue showing them proof of what I paid for and they didnt seem to care nor help us with that issue. The room I got was very outdated showing some signs of wear. Paint to cover the cracked walls and mold. My room had more view to the buffet and pool than it did the ocean.. the only good thing here is the bellman services. They're all great. The other staff seemed to rush us out the buffet we paid for all inclusive but this place was not worth it. Definitely not coming back nor recommend this not even to an enemy. Thanks to Trip.com and their fast customer service they reimbursed me a fair amount for me to just suck it up and hang in there till check out. I will never book this place again. Trip.com was very helpful.

The place has seen better days. Many of the photos shown in ads on Facebook and Trip.com are heavily edited, because the hotel itself is much more run down in person. For $250 CAD for one night, I expected working air conditioning. The air conditioning was broken in my first room, so I requested a different room, but the second room was only slightly better. I visited two rooms, and each one had something different that was broken. I also met other guests in the hallway who said their air conditioning was not working either. The snack bar was underwhelming, the free drinks were nothing special, and both the dinner and breakfast buffet in the main outdoor dining area made me wish I had eaten somewhere else. The hotel promotes all of its restaurants and bars, but it felt more like a facade. The English pub was basically a red-painted door, no air conditioning, some lights, and a pool table. The other restaurants looked very similar to one another. I also had to wait 1.5 hours after check-in time to receive my room. The staff were wonderful, and I appreciated their service, but I would not stay here again, at least during the off-season.

Likely not to stay there again

Third trip to this resort and our last,we read the bad reviews before we rebooked and figured people were being picky and we booked again because our last experiences were amazing there,well we found out it’s not amazing or even good anymore. All the bad reviews are 100% correct.The location is great, the atmosphere hit or miss mostly miss.rooms are falling apart and out dated, no lamps for lighting ,air conditioning does not work,toilets don’t flush, jacuzzi tub drains and water all backs up and floods,curtains and fans falling off the walls and ceilings,tiles missing ever where ,maids are nice but not trained on the necessities of the room such as face cloths /towels there is always something missing you need to go look for which makes it hard because they don’t speak English,ask for a coffee machine,but will not provide coffee,we had to go buy our own coffee/cream sugar, no coffee cups they will give some small paper cups at best. The do not disturb sign means nothing they walk right in the room.The noise level depends on what room your in,we switched 3 times . The tuba player on the beach needs to go.The vendor sellers are allowed up on the beach so if you wanna tan in peace stay at the far end of the pool do not go to the beach or the beach bar they are everywhere along with pan handlers looking for money , very annoying, The pool area is missing tiles and the water is murky not that clean I understand they want to make a wage but the same ones will ask you a 100 times a day.Most of the staff are nice but don’t have time for extra because of the lack of staff so they try their best with what they have to work with,we tipped very well but they can’t give you extra time. The food was good where we ate, we didn’t eat at many of the restaurants except for Salvador’s which was amazing the buffet is hit or miss if the birds would stay away they eat off the buffet which is very unsanitary.The drinks are very watered down unless you get shots. The bartenders at the beach bar were very nice but once again hard to keep up lack of staff. You have to pay for room service and you never get what you order, this place was a 4 star,it maybe a 2 star now ,mostly cater to the locals and there were so many other travellers there that felt the same way. This resort needs a major overhaul and hotel staff training,from my understanding this resort sold a few years back and no money is being put back in. So if you choose to go don’t expect much We ate off the resort quite a bit and found entertainment else where because by 7-8 pm it’s like a ghost town,not that we are late night partiers but it’s like they want everyone in their rooms by 8pm and that’s a bit early when vacationing, I would definitely recommend Chappys restaurant and bar at the Marina excellent food/drinks and service as for the resort waste your money if you want but we will never waste ours there again,we will definitely be back to PV its beautiful but the the airlines need to drop this resort of

Gorgeous place! Gorgeous views! Great food! Wonderful drinks. Friendly staff. And the facilities were very clean! We especially enjoyed Juan Ramone the server. We asked to sit in his section each morning. And I especially enjoyed an omelette from Luis every morning, he was very sweet, and very kind. I try to make an omelette like him but I cannot recreate it. The only complaint I'd have is the amount of maintenance issues with the rooms. My original room had issues so they put me in an ocean front room. Though my room still had no bathroom door knob. But it had a spectacular view and great AC. My other family members had issues with their rooms like no AC and the other had no lock on the door. The each got new rooms too.