Redang Beach Resort

Good Hotel on the beach. But food option is not much. But it was ramadan time, we had to ask for few times for food options. The other facilities like Snorkeling trips are good. We took turtle feeding trip too.

Resorts are supposed to be fun, right? Redang Beach Resort was more like attending boot camp rather than a relaxing vacation. So much needless frustration caused by an uncaring staff and ridiculous rules that made the experience unsatisfying. Starting with the bus ride from the airport it was just one exercise after another. We had to load our own suitcases on to the bus while the bus crew was smoking and watching us. When we arrived at the Jetty, the bus parked away from their ticket counter, so again, we had to drag our suitcases on muddy and unpaved gravel ground. Once on the island we had to walk through another resort and then on sandy beach to get to the check-in counter on a very hot day. The resort we walked through looked much nicer and had transportation for its guests instead of making us walk. When we checked in, we had to listen to a long list of rules that was spoken so fast it was hard to understand. Of course, our room wasn’t ready yet. The front desk ladies get a D-; they were rude, unfriendly and answered “No” to every request we had. The resort had a vibe of 1970's in the year 2022. The buildings, rooms and facilities need to be renovated and maintained; much of the property is rundown. I regret that I trusted what I saw on their website.. it was misleading. It's my first experience to stay at a beach resort where there is no door between the room and the toilet. Extremely thin walls, I could hear conversation from the next door. It wasn't an ideal place for me to stay for my holiday at all. Useless TV, there were no available stations and no streaming. No wifi that I could find. No coffee. What's the point of having hot water pot if there are no water nor tea or coffee? Safe deposit box wasn't working. How come nobody bothered to check anything before new guests arrive? This resort just doesn’t care about their guests. If you don’t want the cold buffet food, you can go to a separate restaurant but the only thing they serve is fried rice that is overpriced. Nothing else on the menu is available. We had to check out at 9:30 even though our ferry ride back was 11. This is a resort, how about make the guests feel comfortable and valued? Instead, we were treated like cattle. We asked for a bus ride back from the jetty to the airport, but the front desk ladies' answer was "No" right away. She said because we didn't ask earlier. Instead of "No", "Let's see what we can do for you." with a smile would do. we had to obey front desk ladies (sergeants), followed a placard and stand at the jetty until we were called one by one to proceed onto a boat. All in all, this was the worst resort experience I have ever had and have no desire to go back for more boot camp.

This is the worst office staff in the history of resorts. Rude, demanding money without having a way for foreign guests to make a payment beyond going to the bank and depositing money in their account. Slow to respond yet if you don't pay in a flash they cancel your service. Arranging transport through them is a nightmare and incredibly frustrating. We booked a dive trip and forwarded our schedule and no one even bothered to tell us we might not be able to make all our dives because they couldn't accommodate our schedule. Only after asking myself did they suggest making a change. The resort is OK, a little dated but fine. Food is local and good. We were the only westerners and I can see why; this place has no concern for the customer. Pick another resort.