Puncak Hotels with Airport pickup service

Booked here get cheaper price. Nice hotel, good vibes, clean & good services. Grand deluxe room was spacious & comfort. It's need little more air circulation to keep fresh in side non AC room. Overall, recomended & great rating hotel.

Giraffe 014 / 105. Everythings is good, but still the same as before last year at Panda Hotel, cleanliness need to improve. #Friendly & courteous hotel staff. #Easy check-in & check-out. #Many recreational facilities & activities at hotel area, some are paid (mini train, horse ride, elephant ride, etc). #Kanoopi, wood-fire pizza. #De'Savanna, good place for dinner & breakfast. Thank you to Ms. Hesti for helping us from the beginning of the reservation. Thank you to Royal Safari Garden team.

Please bear me with detailed review and our experience First thing first --＞ The restaurant staff has ZERO knowledge of what are the ingredients of the dishes and neither they display it correctly ... My father & mother has been living in Indonesia for last 25 years and we never had such an experience where after confirming with Restaurant Manager/Staff that there is NO BEEF/PORK in the nasi goreng , we served in our plates and after having couple of spoons of Nasi Goreng , we were shocked to see BEEF pieces in Nasi Goreng. This has seriously hurt our religious beliefs and the response we got was IGNORING Sorry :( Second --＞ The rooms must have definitely seen beautiful days but not anymore. - There is strong smell coming from bathroom and we have even got our room changed but no luck. - The dustbin has no covers. - The bedsheets and pillow covers had stains all over. - There is no fan so after they make up the room the floor will be slippery for a long time and my 2.9 year old kid fell down as well luckily not hurt. Third --＞ Our room was not made up on the 2nd day and after we complained to reception, they housekeeping staff did make our room. The positives on other side is - - Location - Location And Location You also get an discount to Taman Safari if you stay in this resort. I very well understand that this is not a star hotel/resort but I was expecting a good and sincere service. But this resort service didnt meet my expectations. Happy Travelling

The place is good, the service is also good, the water heater is not working, but they are broken

Clean and comfortable, the lack is that there is no restaurant so you can't order food

This is not the first time we stay in this hotel and we always loves to stay in Pesona Alam. The room is okay (a bit small) and I personally think that they need to do some minor renovation to the room. The breakfast is great (lots of variety which we love). However, the check out time took forever. The staff were very slow. They charged 300 thousand rupiah for teh deposit and when they returned the money the staff said that they don't have small changes of 20 thousand. And it also happens to the person before me (and maybe after me as well). Suggestion to the hotel: prepare small changes if you charge deposit! We stayed in Pesona Alam but we visited the newer hotel next to it (Botanica Sanctuary). We tried their afternoon tea and we love it! View wise, Personal Alam has better mountain view. Overall, we enjoy our stay here.

Great place for holidays with family. The hotel has a beautiful view, clean, quiet, flan court, swimming pool and play ground. The staff is friendly. We stayed in the bungalow which has 3 bedrooms, living room, kitchen, 2 bathrooms. But unfortunately the sink for washing dishes leaked so several times my husband fixed it. Overall we like to stay here. Recommended hotel for holidays with family

Overall, I had a great experience with the Botanical Sanctuary, staff was incredibly helpful, and the amenities were great. The room was wonderful, very clean, and perfect to celebrate a birthday weekend even in the peak season. Thank you for making my husband's birthday so special. Will come back for sure!

Glamping on top of the mountains. The bad thing is that you can't choose which cabin to sleep. The cabin was quite small and intimate, the bed was quite comfortable with a huge window beside it. The consoles beside the bed can be used to change the lighting color and the window visibility. All in all it was a nice place to sleep in. The not so good thing is about shoes placement.

We (I, my wife, and my two kids) went to Puncak last weekend because my wife had to organize a birthday party at a nearby villa, and we had to stay overnight. Actually, we stayed at another hotel on the night of the event, and it was billed to the event organizer's account. Reluctant to return to the city on Sunday as usually the road will be jam-packed with traveller's cars wrapping up their weekend getaway, we decided to spend another night at the area. As we have to pay from our own pocket this time, I was looking for a more affordable alternative and found this place. Through Tripadvisor, I got the lowest rate for this property. And with that rate, for me, this hotel is the most bang-for-the-buck. Why? Let me tell you so. Ariandri hotel is located in Tugu area (upper Cisarua), so the temperature is cooler than other hotels in lower altitude area. The super-deluxe type of room that we stayed in, is completed with a fridge, tea/coffee maker, large bed, hot shower, and air conditioner. An extra bed is really affordable, and a range of room service is available at a low price. The view is overlooking the same scenery as that of the other expensive 4-star rated hotel nearby. However, don't expect too much from hotels in the Puncak area. Wifi is almost non-existent. TV reception is poor. The swimming pool is small. The restaurant is under renovation at the time of our visit, so better service and better building are supposedly on their way. The phone line was troubled, but they were busy fixing it. To request for any service, guests are given a cell number for messaging through Whatsapp. Breakfasts were served ala carte and delivered to the room, and choices of fried rice or fried mee hoon are on offer. It comes with slices of fruit, hot tea, and a glass of fresh juice. All staffs are helpful and performed very well. For the price I paid, I don't think I can complain, and I'm very satisfied with my stay at this hotel.