Puerto Azul Hotel & Marina

This would have been a nice hotel at one time but the pool and room are rundown. The immediate area around the hotel doesn’t look safe for tourists especially at night.

First the good part: Cindy, a member of the wait staff (at breakfast time) in the restaurant was attentive, professional, friendly, and a joy to know. That's the end of the good. Everything else was bad. We were a late arrival (11:30PM). We tried to call ahead of time (before 5PM), but no one answered the phone. When we arrived, at a non-manned reinforced gate with absolutely no signage or identification that we had even found the right place, we pressed the button at the entrance, and it was answered with chaotic background noise and speaking; no one even addressing us (in any language). After 2-3 minutes, we were about to leave, when the gate opened, and a security guard appeared. She presented us with the room key, and directed us to our room. So now the condition of the room: One of the two bathrooms had no soap, and did not smell clean. In the other, the sink didn't drain, the shower didn't drain, and the toilet ran until you manually lifted the handle. There was one towel provided, no hand towels, no wash cloths, and no floor mat towel. No one was in the office, so there was no one to call for the issues to be addressed (and perhaps move us to a more presentable and functional room). Apparently there was supposed to be a welcome card with this information, but there wasn't one. The room was hot, and the air conditioner was weak enough that it didn't get cool for more than an hour - well after we went to bed. Mgmt offered little empathy and no compensation.

The pictures of the tall nice hotel posted in there ad is the property next door! Theirs is only 2 story’s tall and is very very dated. Noisy. Tv didn’t work. Shower didn’t drain. Overall not bad for the price but expected more.

A great value hotel for a 1 night stopover before we flew home.. Good location, secure site. It's a little basic. There is no lift. Breakfast was included , was very basic. Our one day by the pool was spoilt by continuous loud music from the bar competing with another residents boom box by the pool

Nice hotel for family at the beach