Selina Punta Del Este

We have been to Selina a few times. We have chosen it for its cost-benefit relation. The suite is spacious and has a nice view of the shore; it’s located in the peninsula, close to the beach, restaurants and the main street; and it’s not as expensive as most hotels in Punta. However, this time we have found it less interesting due to significant management flaws, which I mention below: 1. Cleaning: Room cleaning is clearly below standards. The rooms have no wardrobes and clothes must be accommodated in a drawer chest and bedside tables. We needed to clean all drawers, as some of them had awful stains and hair. Clearly the room service does not check drawers after guests checkout. 2. Room service: a. We stayed in the hotel for over a week, but room cleaning did not clean our room every day. They missed one day. I’m not sure why. b. There was only one soap for hand washing. No soap nor shampoo were provided for shower. We used our own soap and shampoo, and one day the room service took them away. That’s quite unusual. c. There was an old refrigerator in the room, which did not work properly. We asked it to be fixed, and were informed that it could not be repaired. No water, nor other drinks, are provided in the room. d. In the first day we slept in the hotel the room service nocked on our door when we were still sleeping, which was quite inconvenient. They explained we didn’t put the “do not disturb” sign out, but we didn’t have one in the room. It was provided later. 3. Restaurant: There was a nice Japanese restaurant which has moved away to Montevideo, but it is still advertised on TripAdvisor as located at the hotel. It was an advantage of staying at the hotel as they served a nice breakfast and dinner. We found the current service somewhat limited, and preferred to have breakfast at nearby cafes and restaurants. 4. Swimming pool: It was not appealing for a swim, as the water was opaque. It seemed it hadn’t been cleaned for a while. I would like to return to the hotel in the future, and I hope the management reviews the quality of services currently provided, particularly in regard to room cleaning.

All in general good, quality for the money it’s fair. Sometimes, a great experience can be disrupted by someone that’s not happy making the job, like in this case one of the person of the front desk. That person wasn’t helpful and neither smiling. When you are traveling for leisure you’re looking to relax and having a great time. So having an encounter with someone that is not having it can be a bit not so cool. Working on looking for happy people that work in tourism is very important. My kind suggestion.