Kathleen
December 30, 2021
First I want to say with exception of day manager, the staff was absolutely wonderful! So very nice and kind!! Problems I had and did address with day manager who wasn’t very nice about my concerns. I had to have my room key reprogrammed everyday. I was told this was a chronic issue with room I was in and he was aware but did nothing to fix it. Coffeemaker did not work and I let them know everyday but nothing done til I actually took it to the desk. Had a relapcement for a day and that one worked but then the original was put back in and did not work and manager tried to argue with me about it. My safe had to be reprogrammed. It was a constant battle and exasperating, especially knowing these have been issues in the past and nothing done about it. Again, the remainder of the staff were fantastic people!