My family and I stayed here a little while. During our time there we paid our bill on time, paid our balance in full, and had no complaints. Upon leaving, we were charged incorrectly and we were quick to work with our bank to put a stop to avoid further charges. They still tried though. We went ahead and made some disputes with our Navy Federal Bank and they are handling it high up in fraud. The biggest concern is getting a print out of each transaction and seeing some very sketchy credits never applied that indicate we had a credit that we forfeited. We also had late fee charges that they placed in and than balances, I am an auditor and I even could not make anything add up. This too is being looked into. It goes all the way back to when Johnny, property manager, started working. It went from room charge ea day and the amount and than payment to charges and credits and forfeited balances and all these weird codes and what is more is that the rates change yet we paid a certain amount...We also filed with the BBB and informed the district manager. Concerning to have someone make the billing so different from the previous manager. if theft is proven we are filing charges. I do not recommend staying here at all. Not for a week and not for longer. The housekeepers and Janet are wonderful though! Ashley and Janet were great! Johnny is also very disrespectful towards women. He is condescending and unprofessional though he does have a kind side. I feel that he needs to be reviewed to ensure things are properly ran. What frosted the cake for us mainly was that they accepted the people placed on a ”house arrest” program during covid. He accepted a whole bunch of jail birds and they all had ankle monitors, police officers, probation, and a few other people who were very sketchy and it became unsafe quick. The lack of running this place safely, clean, professional, and honest makes this place less than desirable. Johnny was also extremely rude to his housekeepers and maintenance man, Mike. Mike and Housekeeping helped keep everyone neutral since Johnny has a quick temper and cant seem to separate personal and business aspects in much of anything....I would recommend elsewhere and I hope that he is reviewed by the owner. I push for resolutions. Also they do not keep the rooms vacant between guests.
Excellent
98 Reviews