To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(359)
Positive reviews(350)
Reviews with photos/video(104)
Awesome amenities(67)
Convenient for shopping(53)
Many amenities(52)
Near shopping area(51)
Classy environment(49)
Friendly front desk staff(41)
Delicious breakfast(40)
Large rooms(19)
Negative reviews(9)
Guest User
Deluxe Double Room
Stayed in 2. 2023
Business travelers
2 review
4.5/5
Great
Posted on 26.4.2023
This hotel was older, but it had a certain elegance to it, albeit somewhat faded. The staff was very friendly and the room was comfortable, quiet, clean and tastefully decorated. They even had a guy show me to my room and they brought a fresh fruit tray to my room every evening. Checking-in was smooth and fast, and I also extended my stay for two more days quite easily. The food in the cafeteria for breakfast was not that good, however. Even at 7:20am the food was all old and cold. There were some problems with the bathroom in my room as well. The bathtub leaked and got water all over the floor. Also, the shower door wouldn't close all of the way, which got water all over the floor too. Also, the water never got hot in the shower, although the water did get hot in the sink and the bathtub. Overall a nice place to stay, but they need to update some of their facilities.
Response from Property: 尊敬的賓客:您好!首先非常感謝您入住德泰大酒店並給予點評,未能給您帶來舒適的體驗我們深感抱歉,您的點評裏有支持有建議是我們非常難得的寶貴財富,德泰酒店至今開業已有10年之久,在設施設備上或許會存在一定的問題。您的每一絲需求都是我們為之努力的方向,我們一定會更加努力,打造更高水平的服務,對待服務我們始終秉持着“用心去做。永不滿足的”理念,逐步完善產品質量,最後祝您工作順利,闔家歡樂!
Guest User
Superior Double Room
Stayed in 4. 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on 7.4.2023
Entering the hotel lobby, I felt a faint fragrance, and suddenly found that there were scattered petals on the ground in the lobby. After careful observation, I noticed that there was a large bottle of cherry blossoms in the lobby, which was so beautiful. This wonderful first experience is as perfect as it indicates that our conference will be perfect. Thanks to the hotel leaders for their careful arrangements, and thanks to the support and cooperation of various departments. From accommodation room service to catering and congressional meeting services, it is as always excellent . Thank you Adu
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust and support to Detai! From the moment you step into Detai, you are our family. We hope to bring you family-like care with our considerate service. Over the years, we have been adhering to the service concept of "customer satisfaction as the center" Every customer creates a warm stay experience, and we look forward to seeing you often at home!
Guest User
Superior Double Room
Stayed in 3. 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on 31.3.2023
The hotel is great, the room is big and clean, the facilities are well-equipped, and the staff service is also meticulous. There are a lot of delicious Korean food nearby. Opposite the hotel is the Wanghong Night Market. There is also a free parking lot~Recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel, and it is also the driving force for our progress. We will continue to maintain our enthusiasm and look forward to your visit again with the fullest state!
Anonymous User
Superior Double Room
Stayed in 2. 2023
Business travelers
11 review
3.7/5
Posted on 20.2.2023
The lady who helped to check in was very nice and patient. The service was good and the room facilities were good, but there was no hot water in the faucet and shower around noon the next day. After giving feedback to the front desk, I asked the master to come and take a look. I waited for 20 minutes No one came around all the time. Because of the itinerary, I could only take a cold shower. I didn't even mention it when I checked out. It didn't feel good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very sorry that you did not have a satisfactory experience with your stay. According to the questions you raised, we have carried out rectification and training for relevant departments. "Thinking in front of you, doing in your heart" is the service tenet that our hotel has always implemented. We can provide comfort and convenience for your travel through our efforts. We always adhere to the concept of "do it with heart and never be satisfied" when dealing with service, gradually improve the quality of products, and serve guests with the best and best products. At the same time, we work hard in our daily work, take the initiative to serve, actively empathize and make scientific management and analysis of our service work, so that while providing you with professional standard services, we will try our best to pursue service differentiation and personalization , Adhering to the ultimate goal of "humanization". Thank you again for your feedback, and I wish you success in your new health and work!
Guest User
Superior Double Room
Stayed in 2. 2023
Family
1 review
5.0/5
Outstanding
Posted on 3.2.2023
The location of the hotel is very convenient. There are several large shopping malls around. It is located in the center of Chengyang business district. The environment is super good. When checking in, the front desk staff saw that they brought their children and upgraded the parent-child room for free. They also provided a breakfast. There is a feeling of being taken care of happiness. The room is well-equipped with a bathtub and a separate shower room. It is clean and tidy. There is a gym on the 17th floor. I also gave the child a small gift when checking out. The child is very happy. The service is great. I will choose this hotel next time when I come to Qingdao!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust and support to the hotel! From the moment you step into Detai, you are our family. We hope to bring you family-like care with our intimate service. Over the years, we have been adhering to the service concept of "customer satisfaction as the center" Every customer creates a warm stay experience, and we look forward to seeing you often at home!
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呀,而且還這麼認可我們的服務!酒店的我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。德泰酒店的每一個員工都秉承着以顧客為中心的服務理念,通過温馨體貼的服務向客官展示酒店的獨特魅力。客官的肯定是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的青睞和喜愛!與您的相遇如果是一種緣分,那麼我們一定是經歷了千百次的回眸,您的每一個笑容,都是對我們最好的回饋,前進的腳步永不停歇,為了您的信賴與支持,我們會更加堅持不懈,立談之間,期待您的再次光臨!祝您:笑口常開!
Response from Property: 尊敬的賓客:您好!感謝您在百忙之中給予酒店點評,也很榮幸通過網絡與您結緣並能為您提供服務,我們始終相信好的口碑是從客人的滿意度推薦出去的,我們會再接再勵提高服務品質和工作效率,確保服務的靈活性,到達以及超越客人的期望是我們一如既往的待客之道,酒店攜全體員工期待您的再次入住,在此祝您及您的家人身體健康,闔家歡樂!
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,您的滿意是我們最大的責任與榮幸,我們所做的一切都是為每一位賓客帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的是非常的感動,我們將繼續努力,時刻準備着,期待您的再次光臨和惠顧,在此祝您和您的家人幸福美滿,平安健康!
Response from Property: 尊敬的賓客:您好!感謝您入住德泰大酒店並在百忙之中給予酒店點評,對於此次入住沒有使您滿意我們表示深刻的歉意,在您做出點評後我們針對您提出的問題立即進行了分析與整改,根據酒店管理制度也對相關部門與責任人進行了相應的處罰。對待服務我們始終秉承着“用心去做,永不滿足”的理念,逐步完善產品的質量,以最優,最好的產品服務於賓客。再次感謝您的反饋,恭祝您和您的家人閤家歡樂,工作順利,萬事如意!
eyuch
Superior Room (2 beds)
Stayed in 8. 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on 1.9.2024
設施:設施設備很完善
衞生:酒店大堂及房間衞生非常乾淨
環境:附近很繁華
服務:服務很貼心也很專業
Translate
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的青睞和喜愛!與您的相遇如果是一種緣分,那麼我們一定是經歷了千百次的回眸,您的每一個笑容,都是對我們最好的回饋,前進的腳步永不停歇,為了您的信賴與支持,我們會更加堅持不懈,立談之間,期待您的再次光臨!祝您:笑口常開