the Westin Qingdao Reviews

Response from Property: 尊敬的賓客，您好！感謝您選擇入住本酒店，並如此細緻地分享了您的真實體驗。對於此次入住未能達到您的預期，我們深表歉意。雖然為您安排了升級，但未能充分考慮到您對樓層的偏好，且未能在辦理入住時提供更靈活的選項，這是我們在服務敏感度上的缺失。6樓至健身泳池區域標識不清導致您走錯路，我們將立即着手檢查並增設更加清晰的標識，確保後續賓客能輕鬆找到目的地。感謝您的包容，儘管衹住一晚且未過多計較，但您的每一條建議都是我們改進的方向。希望能有機會再次為您服務，讓您看到我們的改變。祝您生活愉快！

Response from Property: Dear Guest, thank you very much for choosing to stay with us and for taking the time to share your detailed feedback. We are delighted to learn that you enjoyed our varied breakfast selection, convenient location next to the metro station and MixC shopping mall, and the warm hospitality shown by all our team members. Special thanks for recognizing Mr. Matt Yu​ and Ms. Kimi Jiang​ — we will be sure to pass on your kind compliments to them, as recognition like yours is the greatest motivation for our team. It was truly a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the near future.

Response from Property: 尊敬的賓客，非常感謝您選擇入住並分享此次青島之行的入住體驗。很高興我們的地理位置能為您的旅程帶來便利，地鐵3號線直達以及毗鄰萬象城、五四廣場的優勢，確實能為來青觀演和遊玩的客人節省不少通勤時間。期待您下次來青島看演出或遊玩時，一如既往地選擇我們，我們將繼續為您提供優質的居停體驗。祝生活愉快，觀演愉快！

Response from Property: Dear Guest, thank you so much for taking the time to leave such a sincere and detailed feedback. We are deeply moved by your high praise of Kimi and incredibly proud to have such an outstanding team member. Your statement that you will continue to choose our services and recommend us to your friends and family reflects your immense trust and expectations. We will certainly live up to your trust and continue to dedicate ourselves to cultivating more excellent staff like Kimi, ensuring that you experience the same warm and high-quality service every time you return. We sincerely look forward to your next visit and wish you a pleasant journey and all the best!

Response from Property: Dear Guest, thank you so much for choosing to stay with us and sharing such a delightful experience. Our entire team was greatly encouraged by your 'excellent' review. A special thank you for your special praise of Kimi. We are delighted to know that her warmth and attentiveness impressed you, and your positive feedback has been immediately relayed to her, which will motivate her to continue improving her service. "Worth repeating" is the highest praise we can receive. We sincerely look forward to your next visit and will continue to provide you with a high-quality stay experience.

Response from Property: 尊敬的賓客，非常感謝您選擇入住並分享如此細緻入微的五星好評。讀到您的認可，我們全體同仁都深感振奮。特別感謝您對Winni的表揚。得知她體貼地為長者安排了安靜樓層的無煙房，這正是我們倡導的‘用心服務’的最佳體現，您的肯定已第一時間傳達給她本人。至於您提到的地庫動線問題，您的反饋非常寶貴，我們將立即審視指引標識與路線規劃，力求讓賓客的抵達體驗更加順暢。當然，我們也替停車大哥謝謝您的誇獎！期待您的再次光臨，我們將繼續以‘家’的温暖，迎接您的每一次歸來。祝您生活愉快，旅途順遂！

Response from Property: 尊敬的賓客，非常感謝您如此細緻且高度的評價！讀到您説“下次來青島還會選擇”，是我們收到的最好禮物。同時，我們要特別感謝您對前台同事 Nicky 的認可。他在協調房間安排時的專業與高效，正是我們團隊追求的服務標準。我們會將您的表揚傳達給 Nicky，這對他來説是極大的鼓舞。期待在您下一次青島之旅中，繼續為您提供安心、優質的入住體驗。祝您生活愉快！

Response from Property: Dear Guest, thank you very much for choosing to stay with us for four nights and for taking the time to share such a detailed review. Please accept our sincere apologies regarding the oversight with the table stain and the temperature of the breakfast items. We sincerely regret that these details did not meet your expectations. Your feedback has been immediately shared with our Housekeeping and F&B teams to reinforce our strict cleaning standards and ensure optimal food temperatures in the future. We greatly value your comments, as they help us improve. Despite these issues, we are glad you still had a wonderful overall experience. We hope to have the opportunity to welcome you back soon and provide you with an even more perfect stay.

Response from Property: 尊敬的賓客，非常感謝您的推薦與五星好評！很高興得知您對房間的整潔度、我們的熱情服務以及免費房型升級感到滿意。我們一直致力於為每一位客人提供超預期的入住體驗，而 Winni 的熱情體貼正是這一理念的生動體現。我們會將您的表揚第一時間傳達給 Winni，這對他/她來説是莫大的鼓勵。期待您下次光臨，我們將繼續以潔凈的環境和暖心的服務迎接您的到來。祝您生活愉快！

Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住並分享這次特別的體驗。對於您在入住期間遇到的房間問題，我們深表歉意，但更想感謝您對我們處理態度的認可。得知前台同事Kimi在問題發生後能夠迅速響應並幫您解決，我們深感寬慰。對他而言，能夠在突發狀況下為您排憂解難，正是其專業素養與責任心的體現。您的五星好評是對Kimi及團隊莫大的鼓勵。我們將以此為契機，進一步加強客房檢查流程，避免類似問題再次發生。再次感謝您的包容與支持，期待您的下次光臨，我們將竭誠為您提供更完美、更無憂的居停體驗！

Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住，並送上這份充滿温情的祝福。讀到您的留言，我們內心無比温暖。對於獨自出行的賓客而言，旅途中的順暢與安心尤為重要。得知前台同事Kimi能為您提供全程的貼心照顧，讓您的單人旅程不再孤單，我們感到非常欣慰。期待您的下次旅行，青島威斯汀全體同仁，尤其是Kimi，都已迫不及待想再次迎接您的歸來！

Response from Property: 尊敬的賓客，非常感謝您選擇下榻青島威斯汀酒店，並分享您細緻且中肯的入住體驗。很高興您對酒店典雅格調及精緻細節給予高度認可，我們一直致力於通過經典而考究的設計，為賓客營造沉穩、高級且舒適的居住氛圍。同時，得知酒店的晚餐讓您感到滿意，我們也倍感欣慰，餐飲團隊將繼續保持高水準的出品，為您帶來味蕾上的享受。對於您提到的自助早餐尚有進步空間，我們非常重視並虛心接受您的建議。我們將立即反饋至餐飲管理團隊，對早餐的品種豐富度、口味及呈現方式進行深入覆盤與優化，力求在未來的服務中為您帶來更完美的晨間體驗。真誠期待您的再次光臨，讓我們有機會向您展示改進後的成果，繼續為您提供精緻卓越的住宿服務。祝您生活愉快！

Response from Property: 尊敬的賓客，祝賀您順利完成4月19日的馬拉松挑戰！看到您在賽前選擇了威斯汀，並收穫了舒適的休憩體驗，我們由衷為您感到高興。特別感謝您對Aris的表揚，在得知您需要早起參賽後，第一時間貼心為您準備打包早餐，希望能為您補充滿滿的能量。能陪伴您度過這段充滿激情的賽前時光，見證您的拼搏與堅持，是我們莫大的榮幸。您的“強烈推薦”是對我們最大的肯定。無論是為了奔跑還是為了休憩，威斯汀始終在這裏，期待下次再為您加油助威！

Response from Property: 尊敬的賓客，非常感謝您選擇在我們酒店度過先生重要的生日，並分享如此温暖且詳盡的入住體驗。得知您對房間的整潔度、餐飲口味、健身設施以及尤其喜愛的游泳池感到滿意，我們倍感欣慰。更讓我們感動的是，酒店準備的生日小禮物能為先生的生日增添一份驚喜與温馨。正如您所感受到的，我們始終希望每一位賓客都能在這裏感受到家一般的温暖與關愛。您的“下次來青島會再次入住”是對我們最高的信任與承諾。期待在不久的將來與您重逢，繼續為您創造更多美好回憶。祝您和先生生活幸福，生日快樂（補祝）！