Qingyuan Qingcheng District 5-star Hotels

Our stay at the Sheraton Lion Lake Hotel can be summarised in one word, disappointing. I believe this was/has the potential to be a lovely hotel to visit. The hotel and its grounds are massive, however, most areas are closed and there is a general feeling of abandonment. Fountains and water features are empty, shops closed, grass is overgrown and facilities a little dated and tired. The indoor pool and one of the restaurants were closed and the outdoor pool was not very clean. What it did have was excellent customer service, the Moroccan theme was very cool and the rooms overlooking the lake were clean and had a lovely balcony. Overall, not worth the money. If you are looking for a base to sight-see Qingyuan, there are much cheaper hotels around and if you are wanting to enjoy a staycation this will be a disappointment.

Mayland is a lovely resort. Their staff are very kind and helpful. 雷欣（Suet Yan) was particularly helpful. We couldn’t sort our app to get a car and she helped us. The changing rooms for the resort pool needs a refresh. Even just changing some of the curtains and better lighting will make the place look better. Lots of hot springs to pick from. Nice indoor pool. Need to swim with a swim cap though. Outdoor pool in the photos is actually not accessible by guest. Chinese restaurant was delicious. Buffet was acceptable for 178¥

At about 2:10 in the afternoon on February 16, 2024, the waitress at Yanshuangmaiyu Double Afternoon Tea Restaurant had a very poor service attitude and her character was extremely disgusting to the guests. As a service staff who is the representative image of Qingyuan's old brand international hotel , even because of a small request of the guest whether he could change the drink into a cake, he made things difficult for the guest in every possible way. One moment he said yes, the next moment he said no, the next moment he said he could only ask for bread, and the next moment he said he couldn't have cake. He also said that you need to use two loaves to exchange for one cake. Then he said that the bread was also the worst and smallest of the two, and you couldn't choose the other slightly better ones. Then he said that it was originally a gift, what a mess of service, and it was still five stars. The service of the hotel is so troublesome for guests with such small things. Originally, a family of young and old came from Guangzhou to Qingyuan to help your hotel during the Chinese New Year holiday. They were attracted by your so-called five-star brand. The environmental sanitation and service were quite satisfactory before. , I came here happily, especially Ms. Xie at the front desk of the hotel, the room cleaning lady and other services are very good. The service attitude is good, which makes people feel more happy about staying in the hotel. I also left a message of praise for the room. I hope the hotel will become better and better. The better, Qingyuan is getting better and better. I really didn't expect that the last afternoon tea service was so sorry to the guests. The waitress's behavior not only harmed the guests' consumption interests, but also damaged the original good image of your international hotel, and also damaged the entire Qingyuan tourism. Culture, hotel culture, cultural tourism image, the good impression I had on Qingyuan International Hotel, as soon as it passed through your hands and was given by you, has been wiped out by you and I don’t know where to go. It’s disgusting. At that time, I didn't argue with her so as not to disturb other family members and other guests. Otherwise, I would immediately complain to her on the spot. At that time, I tolerated this for the time being. In a word, if you don't apologize to the guest, you won't give the guest one back. Satisfactory reply, I will not stay at Qingyuan International Hotel again in the future. I don’t believe that the hotel allows such unqualified service staff to continue doing things that harm the interests of guests and the image of the hotel without accepting punishment or correction.

The hotel room is spacious, comfortable and bright, the air conditioning is very powerful, clean and tidy, the facilities are complete, the transportation is convenient, and you can park for free, which is convenient and fast. In addition, the check-in at the front desk is fast, the service is attentive and considerate, and the room has a view of golf and lake , the scenery is attractive. The breakfast buffet is rich and varied. The family and children are very happy. Overall good, recommended [strong]

First time staying at Qingyuan and choose this hotel. Overall is satisfactory. Only complaint is that my favourite hot tub is small and crowded, locals don’t seem to leave the tub even when they are not using it, and talk too loudly. Sauna and steam rooms temperature has set too high. Due to cold weather we have dinner at the Chinese restaurant for 2 nights, and satisfying on both occasions, food was good, service was good, and reasonable prices. Difficult to call taxi though if you want to move around.

The first choice hotel for family travel. I also came here to take a stroll during the National Day. Who knew this hotel was beyond my expectation? It’s just off the highway. I’m very satisfied. Looking forward to trying hotel dining next time

Great hotel, very comfortable stay, but unfortunately staying in. The air conditioner failed to cool the night, but I found out late that I didn't contact the front desk, endured the heat all night, didn't sleep well, and only repaired the air conditioner the next day. The young lady at the front desk of the hotel is not friendly enough and needs training. The hardware facilities of the hotel are complete, because the drinks in the refrigerator in the trial operation are free of charge. It is very convenient to eat and play near the hotel, the Ferris wheel is beautiful, and the price is very cheap! The video games inside are very fun, and children want to have fun to play in the video game city and close 😂 In short, it is a happy trip

Excellent Service , The Front Desk Staff is Excellent , Very Helpful . Hotel is amazing , Neat and clean , completely upto the standards of Hilton , Breakfast was good , The best is the Service from the Entire staff . Very Very Impressive . Room was upgraded , Thanks to Bruce , Special Thanks to Ms Chen Shui Qun for guiding me from the start to end , Anna , Tina , Fanny , Ms Fan ( Supervisor at Front Desk )( Huang Fang , Chen Lang , Liang Huiting, Lai Kit Yee , O'Haifen , Lai Tingting) . Really appreciate all for your help . My stay was Great. If in Qingyuan , Must stay at this Hotel .

We took the train from Guangzhou to Qingyuan city ,it takes only 30 min . My fisrt impression when I just arrived here was the cleanliness of this hotel , I have been staying in so many hotels around China ,but this tooks our hearth . the room is supper big and not smelly , it's looks like a small appartment that has everything in it , the view from the balcony is incredible as you can see the mountains around you , also the weather is so clean especially for those who suffer from air polluted cities , with all this the breakfast was delecious as you have the right to choose between the Chinese breakfast and western one , what a combination between the two , breakfast starts at 9:00 an until 10:00 am . the city is really beautiful as we had the chance to visit Gulongxia Glass Grand Canyon which only 5km away from the hotel , that places is just amazing and it's definelty worth visit , I advice to visit this place when it's sunny . All in all , if I had the chance to visit this city I would definitely stay in this hotel again .also it's super convenient ,see you in the near future .

The breakfast at the hotel is very rich, and there are also late night snacks. The mattress and pillows are very comfortable. I have already ordered the same mattress, pillow, table and chairs online. They are really comfortable and not expensive. The price/performance ratio is super high. The front desk The service is also very good, every detail is very good. There is a huge shopping mall about 100 meters next to it, with many restaurants in it. There is also Beijiang nearby, which is only a few minutes walk away. A night tour in Beijiang only costs more than 30 yuan per person. , the 45-minute ride is really great value, and the boat is very quiet. I recommend everyone to take the hotel. Everything is very good and satisfactory! The parking lot is also very large and easy to park. I will stay here again next time I go there!