Holiday Inn Resort Qionghai Guantang

Holiday Inn Resort Qionghai Guantang Reviews

Holiday Inn Resort Qionghai Guantang

Near Baishiling Avenue (Baishiling Scenic Area), Qionghai, Hainan, ChinaView Hotel Details
Holiday Inn Resort Qionghai Guantang
Holiday Inn Resort Qionghai GuantangHoliday Inn Resort Qionghai GuantangHoliday Inn Resort Qionghai Guantang
Check available rooms for your travel dates
We Price Match
1 night

Holiday Inn Resort Qionghai Guantang Guest Reviews

4.8/5
Excellent
3122 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(3122)
Positive reviews(3068)
Reviews with photos/video(1235)
Relaxing hot springs(775)
Perfect for kids(551)
Friendly front desk staff(386)
Delicious breakfast(198)
Family activities available(108)
Has play area for children(84)
Secluded lake view(70)
Negative reviews(54)
HanCharlene
Deluxe Lake-view Twin Room
Stayed in Dec 2023
Travel with friends
2 review
4.5/5
Great
Posted on Dec 28, 2023
The bathroom area couldn't be locked and the door was extremely heavy (need to use a lot of strength to close) which I suspect was faulty. The service was remarkable as my friend fell and they even came up to apply medicine for her. The support was good.
Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Resort Qionghai Guantang. We are very sorry that your stay experience did not meet your expectations. We value your stay experience very much. We attach great importance to your feedback and share it with the corresponding department as soon as possible. To follow up, if you need any services during your stay in the hotel, you can ask any hotel colleague or call the switchboard "0" and transfer to the guest manager. We are very happy to provide you with personalized services! We look forward to your return and wish you a happy journey! Hotel General Manager Ren Xiaolei
Anonymous User
1 King Bed Premium Lake View Balcony
Stayed in Apr 2024
Couples
11 review
4.0/5
Very Good
Posted on Apr 14, 2024
Hotel was relatively clean, although we found mosquitoes on bedsheets, hotel staff explained the bugs might have flew in when door was opened. Also found bugs at the balcony. Staff was prompt when we request to change the linen. Location is further as it is a resort hotel, onsen was nice
Response from Property: Thank you very much for your detailed review. We always attach great importance to the cleanliness of the room. We are very sorry to find mosquitoes on the bed sheets, and we will strengthen the pest control measures and ensure that no mosquitoes enter when the door is opened. For the bugs on the balcony, we will also deal with them in a timely manner. We are very pleased with the prompt response of the staff when you ask to change the bed linen. The location of the hotel is further away, because we are a resort hotel, but our onsen is really nice. We will continue to strive to improve the quality of service and look forward to your visit again.General Manager Kevin ren
Guest User
1 King Bed Standard Garden View Balcony
Stayed in Dec 2023
Couples
2 review
4.5/5
Great
Posted on Dec 27, 2023
We really enjoyed our stay at Holiday Inn Resort. Even though staff doesn’t speak english much, they were very friendly and helpful. Hot springs were amazing. There’s almost no gym, only couple machines.
Response from Property: 尊敬的賓客,感謝您的下榻!非常抱歉下榻體驗未能達到您的預期。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。如您在店期間需要任何服務,可致電總機“0”轉賓客經理,我們非常樂意為您提供個性化服務!祝您和家人旅途愉快!酒店總經理 任曉磊
JohnRebus
Standard Room
Stayed in Jan 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jan 18, 2023
Good stay. Just what we expected. Happy to recommend and we would come and stay again.
Response from Property: Thank you for staying at Holiday Inn Resort Qionghai Guantang and thank you for sharing your review with us. Your praise is the biggest driving force for us to move forward. We look forward to your next stay with us.General ManagerLo, Stanley
Guest User
Standard Room
Stayed in Jan 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 29, 2023
Rutina was very kind and helpful before, during and after my stay. I’d definitely return 👍
Response from Property: 尊敬的M518794****感謝您的惠顧與對前台員工服務的認可!希望員工周到、細緻的服務態度讓您享受了不同尋常的假日之旅。誠摯期待您的再次到來,洲際真正的待客之道將讓您的每一次旅途充滿驚喜。酒店總經理 羅啟東
MARIOS ILIAS
1King 1 Bunk 2 Bdrm Ste Living Garden Vw
Stayed in Mar 2022
Family
12 review
4.2/5
Very Good
Posted on Mar 28, 2022
The resort is well located next to the lake and walking distance to Baishiling park. Facilities are well designed and are being taken care of with a good maintenance plan. We travelled with kids and got the two bedrooms suite, which was very comfortable well appointed with great amenities. Compared to the other int chain hotels on Hainan, the management is doing so much better- great service from the staff and even during rush hour they have no problems delivering. Breakfast and food overall was good, while common areas are very comfortable and nicely designed. The hotel is children friendly and have numerous activities for the young visitors including a separate dedicated venue for them. For a more fluent communication Chinese speaking companions would make things very easy. This is a hot springs resort open for day walk-ins; it looks like an independent operation from the hotel management and the staff may challenge you (can be rude) if you don’t wear your bracelet - I would say more training is required for the hot springs personnel to meet the level of the hotel team. Overall a very good experience -
6/7
Response from Property: Dear guests, I am very glad to hear you and your family had a pleasant stay with us. As you mentioned, our hotel is located next to Baishi ridge scenic zone, facing our Meiling Lake; with Golden Panda Story’s theme park. Thank you for your recognition and sharing, we have share your comment with our Hot Spring to enforce training and service standard. We are looking forward to see you again.Stanley Lo, General Manager of Holiday Inn Resort Qionghai Guantang
Guest User
2 Twin Beds Standard Garden View Balcony
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Hygiene: Very clean, bright and elegant! ! ! The windows of the bathroom are all garden views! Service: First of all, I have to praise the service! The little beauty who received us was really warm and thoughtful, and very patient! Her smile is so healing! She was very patient and meticulous when consulting her about the surrounding tourist attractions! It greatly increased the comfort of staying. Next time I come to Hainan, I will stay in this hotel for her service! Facilities: I like the dry and wet separation of the bathroom in this hotel the most. Environment: Isn’t the environment comfortable to look at in the photos! The parent-child hotel has hot springs and a very distinctive guitar swimming pool. It is very photogenic to take pictures with your kids. The food is very rich and the taste is excellent! It is especially recommended to choose a set meal with breakfast, which is very cost-effective.
Original TextTranslated by Google
6/15
Response from Property: 尊敬的賓客,讀罷您這熱情洋溢、細緻入微的評價,我們滿心歡喜,如沐春風!能在衞生、服務、設施、環境以及餐飲等各個方面都贏得您的高度讚譽,這是我們全體員工共同努力的結果,更是我們不斷前行的動力源泉。您對我們接待小美女的稱讚,我們深感自豪。她的熱情耐心、真誠微笑,正是我們酒店服務精神的生動寫照。我們一定會將您的這份肯定轉達給她,讓她知道自己的付出為您的旅途增添了温暖與舒適,也激勵着她和每一位同事繼續保持這份初心,為更多客人帶去優質的服務體驗。對於您喜愛的酒店設施和環境特色,我們會倍加珍惜並持續維護與優化,力求讓每一次的入住都能為您留下美好的回憶。同時,也感謝您對餐飲的認可和關於早餐套餐的建議,我們會繼續努力豐富菜品、提升品質,讓每一頓餐食都能滿足您的味蕾。您的滿意就是我們最大的收穫,您的期待就是我們前行的方向。我們已經迫不及待地想要再次迎接您的到來,相信下一次的相遇,我們會為您呈現更加完美的服務與體驗!祝您生活愉快,闔家幸福!酒店總經理 任曉磊
Guest User
2 Twin Beds Standard Garden View Balcony
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Jan 22, 2025
This trip was the first stop of Hainan. Due to flight problems, we arrived at the hotel after 10 o'clock in the evening. The location of the hotel is a bit remote, and I was a little nervous along the way, but as soon as I entered the resort, I was surprised by the red lanterns and the swaying lights, and the children were so excited that they screamed. Then there was a little brother to pick up the luggage, which was a bit unexpected so late. Checking in was the most bonus link. NORA asked me to add WeChat, so I could contact her directly if I had any questions. The little body also helped us push the luggage into the room together. We handled all kinds of needs in a timely manner. The broken door of the room was also solved by the master as soon as possible. The next day, because I mentioned that there was a little smell, I asked if there was a need to change the room, and I also made an appointment for the children. The coconut brother of the little train was too good. Because we got up late, the front desk said that the little train was over, but he saw us coming and took us for a ride. Sister Yunduo, Sister Rabbit, and Sister Yanzi of the parent-child activities were also very enthusiastic to take the children to make cakes. Then I have to mention the restaurant. The breakfast was ordinary, but the lunch and dinner coupons were awesome. Three people could eat a full meal for more than 200 yuan. I always thought the restaurant was expensive and unpalatable when I stayed in a hotel before. When paying the bill, they would remind me to show my InterContinental membership. If you don't buy in a group, you can get a discount. I was really warmed all the way.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對酒店全方位的高度評價與細緻反饋。我們始終致力於為每一位賓客提供優質、貼心的服務體驗,從您因航班延誤深夜抵達,我們工作人員的及時接應,到入住過程中 NORA 對您需求的迅速響應,再到各崗位員工為您和孩子帶來的歡樂與便利,都是我們專業服務的體現。對於您提到的早餐問題,我們會認真反思改進,力求為您提供更豐富、更美味的餐飲選擇。您的肯定不僅是對我們工作的極大鼓勵,更是我們持續提升服務品質的動力源泉。期待您再次下榻,我們將以更專業、更周到的服務,為您帶來更卓越的度假體驗。祝生活愉快!酒店總經理 任曉磊
Guest User
2 Twin Beds Standard Garden View Balcony
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The environment is beautiful, the lake and golf course are pleasing to the eye, the hot springs are clean, the heated swimming pool is very friendly in winter, Nicky at the front desk was very considerate and upgraded the room with a great view. Thank you!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high recognition of the environment, facilities and front desk service of Holiday Inn Resort Guantang, Qionghai, Nicky. We are always committed to creating a beautiful and pleasant environment for every guest, providing high-quality leisure facilities, and cultivating employees to meet guests' needs with a professional and thoughtful service attitude. During the service process, Nicky upgraded your room with a good view, which reflects our customer-oriented service concept. Your affirmation is not only an encouragement to Nicky personally, but also a recognition of the work of our entire team. We will continue to work hard to improve the quality of our service, and look forward to your stay again to provide you with a more excellent hotel experience. I wish you a happy life! Ren Xiaolei, General Manager of the Hotel
Nick.Xue
2 Twin Beds Standard Garden View Balcony
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Good reviews for Guantang Holiday Hotel, good reviews for the housekeeper Miss Shirley, professional service, and hospitality. The hotel rooms are good, the hot springs are good, and the food is good! We will stay here again next time.
Original TextTranslated by Google
6/7
Response from Property: Dear guest Nick.Xue, thank you very much for your high praise for Guantang Holiday Inn and Miss Shirley. We always uphold the service concept of professionalism, efficiency and attentiveness, and are committed to creating an excellent stay experience for every guest. Your affirmation of the hotel rooms, hot springs and catering is the best feedback for our team's unremitting efforts. Miss Shirley always adheres to professional service standards in her work and treats every guest with sincerity. Your recognition is undoubtedly the highest praise for her work. We look forward to your stay in our hotel again. We will definitely live up to your trust and support with better service. I wish you a happy life! Ren Xiaolei, General Manager of the Hotel
Zhijiangruanxian
Deluxe Lake-view Twin Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Jan 14, 2025
The hotel has hot springs and a heated swimming pool, which is perfect when the weather is cold. The beef burger is delicious and the children ate it twice. The housekeeper Vicky took the initiative to contact and helped upgrade the room type. The service is very considerate. The room is about 50 square meters, with two bedrooms, two bathrooms and two balconies. It is very spacious and suitable for family accommodation.
Original TextTranslated by Google
Response from Property: Dear guests from Zhijiang Ruanxian, our entire team is excited to see that you like the hotel! In the cold weather, we are so happy to provide you and your family with warm hot springs, a constant temperature swimming pool, and delicious beef burgers that your children will rave about! The housekeeper Vicky has been committed to creating a caring stay experience for guests. She feels very accomplished when she can help you upgrade your room type to make your stay more comfortable. Our carefully designed spacious parent-child rooms are designed to bring warm and comfortable time to families like yours. Your satisfaction is our driving force. We look forward to you bringing your family to enjoy a wonderful vacation again. We are ready to create more surprises for you! I wish you a happy life! Ren Xiaolei, General Manager of the Hotel
Ming&Jing
1 King Bed Standard Garden View Balcony
Stayed in Jan 2025
Couples
61 review
5.0/5
Outstanding
Posted on Jan 7, 2025
My family went to the hot spring hotel again for their birthday. The housekeeper made arrangements in advance. The front desk reception was warm and professional. We upgraded to a mountain view room on the 9th floor. The scenery was pleasant and the environment was beautiful. We also gave them exquisite birthday 🍰 and longevity noodles. Great! Xiao Zhou, the guy at the hot spring, was attentive and thoughtful, and brought mosquito repellent. I will contact him next time I book a private bath! A very pleasant holiday experience!
Original TextTranslated by Google
Response from Property: 尊敬的Ming&Jing客人,看到您分享的這段充滿喜悦的入住經歷,我們整個團隊都沉浸在滿滿的成就感之中!特別開心能在您家人過生日這個温馨的時刻,為你們的慶祝增添一抹亮色。管家和前台的小夥伴們得知是如此重要的日子,**協力精心籌備,熱情專業地服務,迅速為您升級到視野絕佳的 9 樓山景房,就是希望能給您帶來驚喜與舒適,讓您和家人盡情享受美景。送上精美的生日蛋糕和寓意美好的長壽麪,也是我們對壽星真摯的祝福。温泉區域小周的貼心表現更是可圈可點,細心關注到您的需求,及時送上驅蚊水,讓您毫無後顧之憂地享受温泉時光。您對他的認可,我們一定轉達,相信他會備受鼓舞。您這一句 “很愉悦的度假體驗”,是對我們最大的褒獎。期待您下次預訂私湯,我們已經迫不及待地準備再次為您打造一場專屬的完美假期,願您和家人生活常伴喜樂,歲歲歡愉! 酒店總經理 任曉磊
Guest User
1 King Bed Standard Garden View Balcony
Stayed in Jan 2025
Couples
95 review
5.0/5
Outstanding
Posted on Jan 9, 2025
I stayed at the hotel by chance, and because it was comfortable, I added two nights. I was leaving Hainan Island after returning from the Xisha Islands, and I missed this place so much that I stayed here for another 4 days. This is the first time in my long-term travel that I stayed here for a short time because of "love"! This is really a good place for recuperation, daze, and relaxation! The front desk manager Xiao Li Spring is always so enthusiastic, capable, and friendly, and gave me the greatest sincerity; (The video is a sunset shot on the balcony of the room) Xiao Yan, the supervisor of the dining room, personally delivered the food to the room and gave a fruit plate because of a small episode; Xiao He from the security department is a smart person who tries his best to bring convenience to the guests; the cleaner Xiao Li is serious and responsible in his work (by the way, a suggestion is made that the hotel's wearing parts should be carefully maintained) and also does the work of the engineering department. Although I came here for the hotel environment, constant temperature swimming pool, hot springs, and slate bath, the software is also the reason why I like this place so much. With warm smiles and warm words, you will feel that this place is not home but better than home. You can experience the meaning of "a cup of boiled water is not much, but it contains the waves of the four seas". I have been driving for two months and have traveled to seven provinces. I have lived here for 7 days. I have a lot of feelings and words. I sincerely hope that the hotel will get better and better, and I look forward to seeing you again. A happy and unforgettable time!
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,看到您的留言,滿心感動!偶然邂逅,卻因舒適連住 7 天,足見喜愛。感謝您誇讚前台小李(Spring)、餐廳小嚴、保安小何與清潔工小李,他們的熱忱您都看在眼裡。您的建議我們已記下,會加強易損件養護。自駕奔波,這裏成温暖港灣,願酒店不負期待,盼再相逢,祝旅途順遂!酒店總經理 任曉磊
Guest User
1 King Bed Standard Garden View Balcony
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
I took my parents and children to Kwun Tong to soak in the hot springs on the weekend. The Holiday Inn has a first-class environment, clean and sanitary. The guitar pool is especially good, and the temperature is very suitable for winter! The housekeeper Xiao Hu is warm and thoughtful, gentle and beautiful, and always answers questions! The children participated in the activities of Huanghuang Paradise. The staff Dingdang Yanzi, Yunduo, and Candy Sister were careful and patient, and took the children to make sandwiches! The children did it very seriously! The bunny face painting in the evening was very beautiful! The children were happy all night! Thank you very much to all the staff! We had a wonderful weekend!
Original TextTranslated by Google
Response from Property: Dear guests, after reading your affectionate and joyful evaluation, our hearts are filled with warmth and pride! Weekends are a good time to relax and gather together. We can let you spend such a wonderful weekend with your elderly and children in our hotel. From the pleasant environment and clean space to the charming guitar swimming pool, to the warm and caring housekeeper Xiao Hu, and Dingdang, Yan Zi, Yun Duo, and Candy Sister who accompany the children with love in Huanghuang Park, every detail and every employee has accurately "hit" your satisfaction point, which is exactly what we want to achieve with all our efforts. Housekeeper Xiao Hu will definitely be very happy to know your recognition. She warms up your journey with gentleness and professionalism, and is the pride of our team. And the staff of the park, they use patience and care to weave beautiful memories for the children and let the innocence bloom, which is even more indispensable. Seeing the children having fun, learning seriously, and being excited all night after painting, this picture makes people feel happy. Your gratitude is the greatest trust and praise for us. We will cherish this honor and continue to improve to ensure that every guest who comes to vacation can return with as much joy as you do. We look forward to your visit again. In the future, we hope that we can still accompany you to spend more warm and beautiful time! I wish you a happy life! Hotel General Manager Ren Xiaolei
Guest User
2 Twin Beds Standard Garden View Balcony
Stayed in Jan 2025
Family
21 review
5.0/5
Outstanding
Posted on Jan 4, 2025
This hotel features parent-child service. The hotel's child service staff, Rainbow, Candy, Cloud, and Strawberry Sister, are very loving. They will take the children to learn dancing, cooking, take a small train to visit the yard, and then go to Huanghuang Paradise to watch the light show. They will give New Year red envelopes 🧧, which contain theme badges that children like. The swimming pool in the hotel is heated, so you can swim this winter. There are also special hot springs, ginseng, milk baths, etc., which make people feel refreshed and comfortable after soaking. You can have a good sleep. The bedding is also very comfortable. The cleaning aunt on the 7th floor of the hotel is also very good and kind. She will remind you if you leave something behind. The hotel front desk service is also very good. The dining place is on the 6th floor. It is very cost-effective to use the coupon, and the most important thing is that it is delicious. The air in the hotel is fresh and very comfortable. I like it very much and will stay there next time.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的客人,讀完您這篇超詳細又飽含喜愛之情的評價,我們滿心都是歡喜與感動!看到您和家人在我們以親子為特色的酒店度過了如此歡樂、温馨且愜意的時光,從充滿愛心的小童服務人員為孩子們創造的多彩活動,到舒適宜人的泳池、特色養生的温泉,再到貼心周到的客房阿姨、熱情專業的前台以及美味實惠的餐飲,每一處亮點都精準擊中您的 “滿意點”,這正是我們全力以赴想要達成的目標。彩虹、糖果、雲朵、草莓姐姐們得知您的認可,肯定會格外開心,她們用愛為孩子們編織美好回憶,是我們團隊的驕傲。7 樓打掃阿姨的細緻關懷,也讓旅途多了一份安心。您分享的用餐體驗更是超棒,優惠券帶來的性價比與美味,想必讓全家都吃得滿足。您一句 “下次還會去住”,就是對我們最大的信任與褒獎。我們已經迫不及待要為您的下次入住籌備更多驚喜,持續優化提升,確保每一次重逢都比上一衹更好。再次感謝您,期待與您的再次邂逅!祝生活愉快!酒店總經理 任曉磊
Show More