Tina and Tim
February 15, 2024
I have been going to this location and bringing visitors for almost 5 years but this last visit was disappointing. Brought friends for first time visit to Costa Rica and after a long drive, the receptionist Karen denied us our room at 1:30 saying ‘it was not ready’. After waiting by the pool for 1 hour, I noticed no rooms were being cleaned. When I went up to the front desk, 2 other receptionists were checking people in. I am disappointed with Karen who had no reason to deny us our room and embarrassed that my friends had to sit hot and tired waiting for a room that did not need to be cleaned.