Pestana Quinta do Arco Nature & Rose Garden Hotel

PROBABLY THE WORST HOTEL I HAVE EVER STAYED AT I was in a party of 13 who stayed at this Hotel for 4 nights On our arrival it was raining. Checking in at reception we were each given a ***** of paper to guide/find our way to our rooms. No umbrellas for the route march in the open down slippery paths and over 50 steps to my bedroom. Once found my room I found that the toilet had obviously not been cleaned (faeces were still in the bowl.) Went to use the room phone to call reception NOT Working. Advised reception of the situation as we went out to our rearranged evening meal location. We had booked to have a meal in the hotel restaurant, less than an hour before our booked time One of our party was told that the restaurant could not accommodate us all. Luckily we found another restaurant open on Sunday in the village. The following night (Monday) our booking time for the hotel restaurant was changed at very short notice. Returning to my room after dark was somewhat scary with parts of the path not adequately lit by any lighting. The front of house/ house keeping were very poor. NO APOLOGIES, NO EMPATHY, NOT BOTHERED The towels were never changed during my stay even using the convention of leaving used items in the bath. One wonders if the bathroom was ever looked at all? I enquired at reception if there were any tea/coffee facilities in the room Negative reply but they could send a kettle to the room. Needless to say nothing arrived during the rest of my stay. Other *******. Adjacent to the shower and wash basin there was a soap dispenser (bolted to the wall) The bath however had no soap dispenser and several meters from the shower or the wash basin (not ideal if you wanted a soak in the bath after a days walking) With iPhones iPads and other electronic devices now part of everyday living I had to move furniture to gain access to electric power points! I could go on!

Hotel has lots of potential but it is dated / needs a good clean. Bathroom smelt of damp and spots of black mould on net curtains. Restaurant where breakfast is served is a bit gloomy, standard continental breakfast. Good location for walks and vineyards.

Loved the atmosphere - breakfast could be more diverse

I loved the hammock on our porch! The rose garden was beautiful. Our porch had a view of the sea and the mountains. It was nice to have a separate sitting area and the weather was beautiful to enjoy sitting out on the porch.