Hotels in Ra‘ananna with Swimming Pools

We just had a really disappointing experience at the rooftop bar. We were meeting our family who are staying at the hotel. Hoping to sit in the outside area with a view. We were told that our 7:30 pm reservation could not be for an outside table because there weren’t any free tables, so we sat inside (freezing cold, high tables with low seats, slow service). When we left at 9:00 pm, all the empty tables that had been there (outside) when we arrived were still empty. Although I understand that they were reserved for later…we could have been offered the opportunity to sit at one for an hour and a half. When I asked why that’s not possible, we were told it takes a half hour to clear a table between guests! That’s just crazy…they will lose lots of money by not keeping tables in use. Additionally, one party member asked for a few more crackers for his salmon tartare,and were told that it’s not possible. English menus were not updated, there were items listed that are no longer served. In short….treat your guests a little more kindly and maybe they will return!