Quality Inn Radford-West Blacksburg I-81

The MS Alliance of Virginia held a MS March Awareness Weekend. From the Owners to the staff in my opinion went above and beyond to make our weekend go as well as possible. They Handled our large group of attendees with ease and addressed any concerns we had. (within reason) The Rooms were clean and comfortable well-lit from in the room to the hallways to meeting space. I for one would recommend this hotel to friends and family and plan on returning in the future

The beds are the best part about this hotel, but they slide off the frame easily! I am not one of those reviewers who nitpicks, but this hotel needs a major updating. The key cards had trouble working, holes in the curtains, missing a reading light in our room, USB ports did not work, freezer in our fridge was frozen over, the light upon entering did not work. They also need a lot more outlets in the room!

The hotel has recently changed from a Best Western to a Quality Inn. I don't know if this means they will be doing some renovations, but the place could use some updates. The halls are dingy and the paint is scuffed in places. The room was fine -- comfortable beds, clean, etc. The breakfast offerings were a bit thin, but we didn't take advantage of that anyway. All in all, it's fine, but could use a little sprucing up.

This hotel is not worth the money or the risks involved in staying there. It is easily the worst experience I’ve had as a consumer in the hospitality industry, and I wish I could rate it less than one star. My family and I were placed there a couple months ago after a house fire. The second floor, where our rooms were, was not air-conditioned, it was dark, and it smelled of mildew. The ice machine was out-of-order indefinitely. The rooms appeared and smelled as though they hadn’t been cleaned or updated in years. The tub had mold and soap scum, the carpet was sticky, the walls were very dirty, there was peeling paint and tiny holes in the ceiling, the headboards had handprints and residue on them, the furniture was coming apart, the AC was filthy, noisy, and didn’t work right, and the toilet seat had a cigarette burn. The bathroom ventilation was filthy, clogged, and non-functional. The indoor pool was cloudy, the kiddie pool full of debris, the hot tub wasn’t hot, there was no ventilation so it was unbearably hot, the area was poorly lit, all of the sliding glass doors were terribly broken and non-functional, and the handicap-accessible pool chair was completely broken. Several children ended up with bloody toes after walking barefoot on the rough deck area. The laundry facility was alarmingly filthy and stifling hot. The vending machine had many overpriced and expired items. Worst of all, the owners made a fraudulent charge on our card about a month after our stay, without authorization, out of the blue and without attempting to contact us, leaving us with no idea why we had been charged about 650 dollars on top of the cost of our stay, AFTER being displaced due to a HOUSE FIRE! After some research, making some inquiries, and reading every review I could find, it seems that this has happened many times before. Many former guests have complained that they also incurred sudden charges well after their stay, without authorization, and for substantial amounts of money. It seems that the majority of instances were attempts to collect for pre-existing damages, of which this hotel has plenty. This institution has also had a well-documented, chronic issue with bedbugs and other pests. One of the proprietors is also aggressive, argumentative, and flagrantly unprofessional when addressing (valid) concerns from guests. PLEASE be advised that this hotel is poorly maintained, potentially hazardous, well known for committing fraud, and not worth doing business with. I wish my family had never stepped foot in the building.

It is fun and relaxing place to stay with family. The staff was very professional, The place was neat and clean and near the downtown. Can't beat the price. I would strongly recommend the place to my friends and family.

Clean and well organized hotel, The staff was very friendly and professional. It has excellent amenities one could ask for the price. Perfect for family stay! We enjoyed our stay there. I would highly recommend this hotel.

Opposite of a bright, friendly, clean environment. No hot breakfast. Go somewhere else. Expensive too. Disappointed and would have went somewhere else but had an expensive cancelation charge if I did. I have stayed at at least 10 different hotels in the last two months. I know what is a good value.

Horrible experience. I booked this hotel for one night as a stopover before finishing my drive to TN. Arrived at about midnight on 4/15/21. When I went to check in, the girl at the front desk said she had already checked me in. I explained that I had just arrived at the hotel and that that was impossible. Turns out she checked someone else into my room under my name. Anyone who has ever stayed at a hotel before knows they must check your license and have you sign a form before checking in. Apparently she didn’t do that, or checked that person in under my name anyway. She asked me to wait while she figured it out. About half an hour later, she told me that I would have to cancel my reservation and make a new one at a higher rate. I told her I didn’t want to do that as it was nonrefundable. She put me in random room on the first floor that wasn’t very clean, but whatever. She told me she would have to get in touch with the woman who was staying in the room I had booked. It’s about 1:30 am at this point. She had difficulty getting in contact with her (because she was probably asleep!) and told me I’d have to wait up until she spoke with that woman so she could book me a new room. I asked if it could wait until the morning as I was very tired and needed to sleep before finishing my drive and she said “No, I won’t be here in the morning so I’ll have to wake you up.” Went back to the room she put me in and waited for her to come by. About 2:30 am now and I was getting very tired. Went out to the lobby again and she said she didn’t know what to do but I could contact the manager, Melissa Bolling, in the morning about a refund. Called the hotel agency and was routed to India where they told me they couldn’t help me. Got tired of waiting and felt uncomfortable there with the situation so I left around 3 am and stayed at another hotel. Contacted manager in the morning, she didn’t answer. Another girl at the front desk said the manager would refund me in 5-7 buisness days. Week later, no refund. Called again, no manager available. Called again, left message, she returned my call and said she refunded me but I’d have to contact the third party I booked through to retrieve it. Called third party and they have no record of a refund. They call the hotel 3 times to talk with the manager and there is no answer. Got in touch with someone in customer service. They told me they refunded a woman named Amanda and that it would be all set. MY NAME ISNT AMANDA. I don’t know who Amanda is. Back and forth for a month. Choice Hotels doesn’t answer, the hotel doesn’t answer. I just wanted a refund. I don’t want free hotel stays. Just my money back for a hotel I didn’t stay in because they gave my room away to someone else staying there under my name.

If you’re looking for a low class hotel with little attention to guest needs - look no further. I should have believed the reviews - shame on me. When hotel management needs to respond to criticism, you know they have something to hide. Well here it’s not hidden well…ice makers don’t work, refrigerators out of order, smoking allowed in non smoking rooms, disgusting towels (linens were fine), dirty floors, god (can I use that word with cancel culture) awful a/c vent filters, and I could go on. Good news…no bugs, rooms were sizable, and cable tv worked. Maybe COVID is to blame for staffing issues idk. I would like to see this place succeed but it needs proper oversight and attention to even modest details.