Always good customer service here, which makes the stay pleasant. The reception staff, June and others, are welcoming and efficient I've found every time I stayed there. The rooms are of a satisfactory standard, though in some cases the decor is a bit tired, and not everything works in the best way it should e.g heating/air con. Mattress and pillows are good but the top cover/duvet is a bit thin as a single layer I find. Alcohol is available for guests to purchase and is at a reasonable cost for 'hotel prices'. The services area beside the hotel has a good selection of food outlets for breakfast, dinner or take-out.