petersonfamily2024
May 13, 2024
We had three rooms for our family ended up on each floor. The first floor room ended up having a snake in it. We found the morning of check out. I trapped the snake and told the woman at the desk upon check out. We were not given any kind of compensation or even an apology or thank you for reporting it and trapping the snake Instead when I said our daughter was traumatized, she said she was traumatized to and wouldn’t be getting the snake They definitely could use grab bars in the step and showers to make a safer experience for everyone and accommodate the needs of the increasing number of older people. We had to give our nicer room to my parents to keep my mom safe. The handicap rooms had tubs which she could not have stepped over, but thankfully, I called the hotel to verify this from the information online before reserving, so I knew she had a step in shower but found no handicap bar in her room though there was one in ours so we traded rooms.