Hotels Near American Eagle Store in Raleigh

Guests need to know the music noise from nearby bars is so loud until 2am that the hotel gives guests ear plugs and white noise machines, which still didn’t drown out the noise. We had to move rooms because our air-conditioner was broken, and the air-conditioner in our second room was very noisy. The staff were very friendly and courteous (A+ staff) but we had other problems. The parking was supposed to be $20 a day, but no one told us to use our room key at the commercial garage across the street, so we were charged $57 for one day of parking. It would help if the front desk staff told guests to be sure to use their room key instead of the parking ticket. Thanks to the hotel staff for at least taking the $40 parking charge for 2 days off of our hotel bill.

Good hotel with a good price. Locations is also very good.

This hotel tries to be modernist. However, many things and services don't meet the standards. My husband and I are staying in this hotel. On the first day, there was no cleaning service. The housekeeping staff locked our door, and when I asked her to come back in 2 hours, she never did. You should also check your room for cleanliness. I found many small dirt spots on the floor, and the room was not cleaned during our 4-night stay. If you are a more traditional traveler, this hotel does not have a closet or dresser for you to put clothes in. Basically, you are living out of your suitcase. If you are staying for just a day or two, it might be fine, but for three or more days with a spouse, I would not recommend it. The hotel restaurant is called ”GOOD DAY GOOD NIGHT.” If you go there for breakfast, your ”GOOD DAY GOOD NIGHT” will turn into a bad day. We left the restaurant completely disappointed and hungry. If this is a Marriott hotel chain, what is the Marriott standard for this particular hotel? My husband and I went to the restaurant for breakfast on the day we checked out. The server was nice and friendly. She took our order for coffee but tried to avoid taking our breakfast order because the chef instructed her not to take orders until he was ready. However, we waited for more than 20 minutes and tried to get her attention for our order. That's when we found out the situation. We were completely shocked.

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.

The bed was heavenly. They have Peloton bikes in the fitness room. Only two things lacking: vegan food options, outdoor pool. I would stay here again. There are vegan food options across the street (Happy and Hale, Element - Plant-based Gastropub. And Raleigh Raw is just a couple of blocks down.).

Kyle bartender was great. Really took care of us. Gave us good recco’s for stops around town. Funny guy. We bonded. Robert at front desk was also helpful and took care of me… I needed help holding my bags till room was ready. And then ran out of toothpaste and he hooked me up. Nice staff!!