Mermaid Beach Resort

I tried to book mermaid for a group of friends to stay. They do not have an online booking system and there was a miscommunication over the phone whereby I ended up booking and paying for the wrong dates. I immediately realised the issue and asked for a refund or for the dates to be changed. The staff were extremely rude and their inflexible policies meant they refused to provide a refund or date change. The customer service at mermaid is terrible. They have a completely inflexible booking system and are far too expensive for what they offer.

Delicacy of Nature, Ornamented by sea, stars were like ants in the sky, this resort is a dreamy way of finding silence and peace. We were like the audience of the nature, pure sound of silence. Love our beach villa and love the way they sermons their service from every end.

Their staff behavior was very good and friendly. I like their swimming pool the most. I spend a lot of time at their swimming pool. Had a very comfortable time there. Their food menu is good. Many types of food are available there. The only thing I feel a little bad about is that their food is overpriced.

The concept of this resort is great- lots of up-cycled wood used in building, lots of activities for the kids, and close to nature A little too close to nature, in my son’s words. The room lacked screens on one slated bathroom door that led to the outdoor shower. This meant insects. A LOT of insects. I don’t mind chasing a few grasshoppers out of my room- but having to research springtails because my bed was full of them was not OK. My son had a bug hop into his ear at 4 am- not a great situation. There was a giant can of insect spray in the room- but that should be taken care of by staff WELL before guests arrive. Similarly, my kids would not eat anything at breakfast due to ants in the cereal jars, flies landing on all the fruit, and various creatures floating in anything sweet. The new pool is nice- but you can only enter once each day, which isn’t convenient with kids. Additionally staff selectively admonished some guests to shower before entering the pool but not others (?). I want to like this place - it has great potential and is pretty. It just isn’t maintained well enough. Needs screens! Would also help if AC condensation didn’t puddle on the floor, which is a hazard.

Stayed 3 Nights on beach villas. Private beach with magnificent light ambience MAKE this resort truly special. Loved the stay and wide range of breakfast. Staffs are friendly and cooperative. Enjoyed their fire shows in the evening. Will definitely visit again.

Everything was perfect and worth the money!

This is a great concept, it has been modelled on the beach resorts you get in South East Asia and the Caribbean. However... The execution is sadly lacking. The resort was run down looking like it had not been maintained the staff appeared un-trained in customer service. From the moment we arrived the reception staff were the most unfriendly I have come across in years of hotel stays. They would have been better employed as the prison officer who greets new inmates! When we were shown to our rooms there was none of the usual explanation about the rooms or the hotel. It was literally a drop and run. We had to find the mosquito nets ourselves and fit them, fortunately we knew how to do this from prior trips abroad. The rooms are secured by wooden bolts and large padlocks. The only problem was we weren't told about this or given a key until we called room service to ask. It then transpired that the only set of keys for the padlock was the set given to us so the following day room service could not go into our room. Again no one told us about this. Overnight one of the aircon units leaked all over the floor resulting in a very large puddle. My son promptly slipped over on his way to the bathroom, getting more airborne than an olympic high jumper, something that might have been amusing had it not been for the solid floor he then came crashing down on. Breakfast was shared with feral cats and dogs who tried to steal food from my 3 year old.

The place is ok but definitely not worth the price. For the price one expects top service and excellent cleanliness.

-Best staff and very friendly and welcoming. -rooms features are ok - one of the very best room service - i will give 5 star if they maintain rooms properly, some part of floor is damaged, all the wooden decoration needs be refurbish. - life jacket and rubber tubes should be facilitated - combs should be provided - more breakfast items should be introduced They cut is very short We took ice lemon family beach villas Two bed room