La Quinta Inn & Suites by Wyndham Rancho Cordova Sacramento

Overall great stay!

I got the upgrade to 2 queen beds and don't feel I got my money's worth. The beds were too firm and could not get comfortable. One of the outlet plugs in the lamp between the beds did not work. The water knob on the tub had to be pounded or pushed really hard with both hands to turn off the water. And the tv volume could not be turned up, down, or muted, but everything else worked on the controller. VERY DISSATISFIED WITH THE ROOM FOR WHAT I SPENT.

No manager staff says Manny works from home ? They canceled our reservation at 12 am had to go to days inn in ghetto horrible place next day we stayed at La Quinta cause they had our points already takes ten days to get back .Place is sketchy no cleanliness no security around .No one cares !

I have stayed at this property several times This stay was horribly terrible Check-in / check-out personel where terrible No customer service experience at all Stayed in a different room than usual Broken window shades (no privacy) chipped porcelain in tub Do not think I will give this place another chance

⸻ I am writing to formally express my dissatisfaction with my recent stay. I left feeling extremely upset, disappointed, and frankly disgusted by the overall experience. On the second night of our stay, we were informed that our reserved room (Room 429) had been given to another guest. Our reservation was confirmed from 03/27/26 through 03/29/26 under the last name Madera, K., so this situation was both confusing and unacceptable. It created a serious concern for our safety, as well as for the security of our personal belongings. While the front desk eventually assisted us by relocating our room, the initial response we received was unhelpful and lacked urgency. Both staff members appeared unsure of how to handle the situation, repeatedly stating “I don’t know,” which reflected a lack of preparedness and resourcefulness. This significantly impacted our confidence in the level of customer service being provided. Additionally, the absence of accessible management during such a serious issue was very concerning. There was no one available to escalate the matter to, which further added to our frustration. Beyond this incident, the overall condition of the property was unacceptable. The outdoor pool area was unsanitary and clearly not being maintained, which is misleading given that it is advertised as an amenity. In Room 422, the shower head was loose and falling off. After being moved to Room 429, we encountered a strong, unpleasant odor coming from the air conditioning unit, suggesting poor maintenance. This experience was deeply disappointing and has left a lasting negative impression. It was a clear reminder that the quality of a stay should never be compromised at the expense of basic standards, safety, and service.