The Ritz-Carlton, Rancho Mirage

This is not one of the better Ritz Carlton I have stayed in. While it's all the way out there in Rancho Mirage, the resort activities are very limited.

Overall experience was good. Kind staff that was helpful and seemed genuinely interested in supporting the stay. My only issue here was that some (not all) of the other guests seemed to have forgotten their manners or decorum. Just because you pay a premium to stay at the Ritz, or any hotel, doesn’t mean you get to act without manners or kindness.

Very cool property on a hill with a great view from our room. Exceptional service. Free afternoon cocktail in the lobby. Plenty of space to sit and relax with my wife. Everyone helpful with any questions. It was summer time and very hot so not crowded. Would stay there again. Separate adult pool was quiet.

We came for a special occasion and first sleepover party for 4 moms and 4 girls ages 5&6. There was confusion during the booking process - this hotel only has adjoining rooms that are a king bed adjoining 2 queens (you cant get queens to queens). The manager Josue and bell man Jim were absolutely incredible and helped us figure it out. The service everywhere impeccable. We loved our waiter and the private room at State Fare. The pool attendants handled umbrellas, drink refills, sampling smoothies and even free popsicles for the kids. The candy cart and toy wagon in the lobby were big hits. Room service made up the fold out for us, and that was our only small hiccup of the stay with a lost order from one of our husbands which came hours late. We ended up in a spa suite room (I think Ritz residences) with a private hot tub, outdoor shower, fire pit and enjoyed making smores. We had the best time!

I have stayed in a number of nice resorts, I believe that what sets one resort apart is in its customer service. Before I booked this hotel, when I looked at its review, people kept stating how excellent its customer service was. Having just left the Ritz Carlton, I have to say, they were not wrong. From the front desk (Joe and Joni), concierge (Amber), to friendly and considerate server (Julia), everyone I ran across was just so warm and helpful. This was the first time I stayed in Ritz Carlton at Rancho Mirage, but it won’t be our last.

We just returned from our stay at the Ranch Mirage Ritz, it's a beautiful and relaxing resort. The vistas are amazing and the grounds are well kept as expected from a Ritz property. Every staff member was professional and helpful, especially MJ (one of the hosts in the Club Lounge). MJ was extremely customer service driven, anticipating the needs of each patron in the lounge with grace and kindness...he should be recognized for his high level of service that made the Club Level worthy of the price paid. There were only two things that disappointed during our stay... 1- The room was so full of furniture that you could hardly move around the bed, and there was no room to store suitcases in the closet. We had an excellent, central view of the mountains and valley on the top floor - but the congested room space was not good. The room needs an update along with the bathroom, it's just time for some modernization. 2- We arrived Memorial Day and the best restaurant on the property "Edge Steakhouse" was closed every day (except one) during our stay. It is only open Thursday, Friday and Saturday. We really wanted to dine here but had other plans on the one day it was open while we were visiting. I feel it should only be closed one or two days during a week so most visitors can have a chance to experience the space which looks incredible when looking from the outside through the massive glass windows. Overall, we loved this place and will be back. I'll ask for a room with more clearance to move around next time!

Location / grounds / amenities

Five STAR IN THE desert

If this was a $200 a night Hilton, my review would be a lot different. But with rates as high as $800 a night, I would never pay that much for this Ritz. Yes, the view is pretty spectacular but the place itself is outdated and rather bland. Our room was definitely nice but nothing more. Heck, our refridge didn't even work. All of the things that supposedly make a Ritz a Ritz just weren't there. Staff was good, not great and the food was the same for very high prices. My wife and I have had much better times at the Renaissance Esmerelda and the Hyatt Grand Champion for a lot less $$. Not a horrible stay by any means, just not great either.