We stayed at the Kia Ora 7 years ago. We loved it so much that we wanted to stay here again. The first time, I booked through a travel agent, but this time I booked directly with the hotel and Sylvia was amazing. She was so accommodating and helpful, even when we had to change our dates. When we arrived at the Kia Ora it looks just as beautiful as we remembered. We stayed in the pool villa and yes, the villa itself is dated and some of the deck is deteriorating with age, but that did not take away from our incredible experience! The hotel is aware and we actually met Gerry, the hotel manager. Somehow he knew exactly who we were when we ran into him in the reception area on our last day! Don’t even ask how that is possible, they are that good :) Back to the pool villa - the room is outstanding with its private pool, bathtub, seating area and lounge chairs. If you stay here, make sure you book enough days to actually enjoy the room! We spent several days diving, but one day we did rent bikes from the hotel and rode into town. We also went to watch the dolphins at the pass when we were not underwater watching them play. If you love dolphins, you mush come here! The food at the restaurant is delicious despite being the same menu each day, and the bar has the most beautiful ocean views. With all this beauty however, it is their staff that truly make your stay remarkable. Everyone is kind and pleasant and incredibly helpful, especially Teapua, Moerava and Tania at the front reception. When we left, it was like saying goodbye to family! Thank you Kia Ora for another wonderful stay. We will be back again :)