Grand Gateway Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Rapid City
Grand Gateway Hotel
Health Protected
1721 N Lacrosse St, Rapid City, South Dakota 57701, United States
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When you stay at Grand Gateway Hotel in Rapid City, you'll be near the airport, within a 15-minute walk of Pirate's Cove Adventure Golf and Rushmore Mall. This casino hotel is 21.4 mi (34.5 km) from Black Hills National Forest and 3 mi (4.8 km) from Watiki Water Park.Show More
We Price Match
3.6/5Cleanliness: 3.6
All 28 Reviews
Amenities
Golf CourseIndoor Swimming PoolCasinoFitness RoomPublic ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBarBilliards RoomTable Tennis Room
All Amenities
Surroundings
Airport: Rapid City Regional Airport
(17.0 km)
Landmarks: AMC CLASSIC Rapid City 10
(1.0 km)
Landmarks: Firehouse Brewing Company
(3.0 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
Standard Double 2 Queen Beds
2 Queen bed
Non-smoking
Daily Housekeeping
Check Availability
8
Superior Room with Two Queen Beds
2 Queen bed
Has window
Non-smoking
Air Conditioning
Refrigerator
Microwave Oven
Private Toilet
Check Availability
Guest Reviews(28)
3.6/5
Verified Reviews- Cleanliness3.6
- Amenities3.6
- Location3.6
- Service3.6
Chenchen😄
August 14, 2022
When I checked in, I was charged an additional $100 Damage Deposit, which was said to be refunded within three days, but it has not been refunded today!
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Guest User
March 3, 2024
During booking, I left a note that I don't need housekeeping during my stay. I checked in on March 1st. I told front desk the next day, I do not want anyone in my room while I will be outside. The front desk employee was sleeping, she was rubbing her eyes and nodded but she did not take any notes of my request. When I came back, I realized housekeeper came. I called front desk and the lady was extremely rude and arrogant. She stated "Either you request it or not, our housekeepers will go inside your room. And that how we operate" . Instead of being considerate or acknowledging that they messed up, she gave me attitude. I do not like it when people touch my stuff. This should be titled as 1 star hotel instead 3 stars. Poor customer service, filthy carpet floors. And everything is extremely old and dirty.
Guest User
December 27, 2023
If you are comparing to the Hilton you’ll of course be disappointed but for the money, I was astonished by how clean and well-appointed the room was. All linens are fluffy and perfectly white. There’s a small fridge and microwave in addition to the coffee and toiletries offered and signs saying to ask for anything additional you may need. There’s a small workout room and restaurant attached. There’s a field in back to take dogs out and walk around on-leash with garbages provided for waste. If you’re looking for a clean, safe place to stay this will certainly exceed your expectations.
Guest User
November 29, 2023
This hotel can be researched by anyone online. Thank you for taking that time. Besides that they have extremely bad manors to everyone else too. Just ugly to paying customers, doesn’t matter what color you are. All is true. It’s a mainstay on the local news still. It’s unbelievable but yeah true. And one of the many reasons why they are cheap. And unfortunately yes I stayed here.
Guest User
November 8, 2023
Very antequated business practices. When you book online they send no confirmation whatsoever. You get no record of the transaction beyond a landing page. They also charge at the time of booking rather than when you stay. Please avoid working with this business.
Guest User
November 7, 2023
The customer service was terrible. I called to reserve a room and when I got there I was told we had to put a 100 dollar deposit on the room after the fact that I was not told of this only when we arrived late in the evening. Not only that the management was very rude on the phone and simply stated they would not give our money back that we had out on the room . Even though we didn’t stay there! We will never ever bring our business to this place ever again. It’s a horrible place to go to
Guest User
October 2, 2023
Thank you thank you again Grand Gateway!!! I just want to express again how much we enjoy staying here! Damion you are the man brother! Thank so much Damion again, katie you are a blessing to kathy and myself and thank you for allowing me to hold and feed Aleesa! Every thing worked perfect in iur room again! No dripping faucets or shower and toilet worked perfect, our room was very clean so thank you housekeeping, we spent 5 awesome days here, Paris thank you for the double shots and taking care if the cowboy, again i want to thank EVERYONE for making our trip amazing now I have to say to the negative review writers, if you communicate with respect to management and be nice then you will get an ear, if you choose to be nasty then ear plugs are put in and want you to leave, anything you are experiencing as a problem, any hotel will do thier very best to help, i work in the resort buisiness and I understand issues, they can be fixed regardless, but when you leave because you want to be pampered and givin free stuff the you are no better than your crappy review, these hard working people at the grand Gateway are so considerate and try thier very best, I just hope this cowboy isn’t there when you verbally attack one, anyway god bless you all again and we will return again soon and thank you again in person! Hugs from your Cowboy
Guest User
October 3, 2023
The front desk person was extremely rude. Ours is a long story but sufficet to say we were treated so badly we did not stay the two nights we had booked. We ended up driving 3 1/2 hours to stay with our daughter.
Guest User
September 8, 2023
Sono rimasta 3 notti in questo hotel durante il soggiorno nonostante le lamentele nessuni è venuto a pulire la camera e rifare i letti. Praticamente ho dovuto rifarmi il letto ogni giorno. L’hotel ha servito solo il cambio asciugamani. Il locale dove fare colazione era un bar adiacente all’hotel. Dopo 45 minuti di attesa sono uscita a digiuno.
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Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
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Health Protected
Cleanliness
- 3.6/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Number of Rooms: 95
When you stay at Grand Gateway Hotel in Rapid City, you'll be near the airport, within a 15-minute walk of Pirate's Cove Adventure Golf and Rushmore Mall. This casino hotel is 21.4 mi (34.5 km) from Black Hills National Forest and 3 mi (4.8 km) from Watiki Water Park.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a nightclub and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at the hotel's restaurant, Perkins-Attached to Hotel, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Rapid City? This hotel has 12000 square feet (1115 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 132 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a nightclub and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at the hotel's restaurant, Perkins-Attached to Hotel, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Rapid City? This hotel has 12000 square feet (1115 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 132 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Services & Amenities
Most Popular Amenities
Golf Course
Indoor Swimming Pool
Casino
Fitness Room
Public ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Billiards Room
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Water Park
Water Slide
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Fitness Room
Bar
Billiards Room
Restaurant
Meeting Room
Water Park
Restaurant
Restaurant
No additional info available
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