Fairfield Inn & Suites Rapid City

Beautiful, clean room.

Hotel lobby and room were good compared to the L hotel next to it the staff at front desk upon check in were awesome on 1/19 on 1/20 i went upto front desk to purchase waterpark passes and a redbull front desk given a seperate card by me in person for this in perdon transaction upon looking at my statement she charged my card on file associated with my room and swiped my card i gave at the time of transcation 24 hours later call to ask about my charge to my original payment method associated with my room and whoever is at the front desk tonight 1/23 does not understand i have 2 seperate charges for the same thing under 2 seperate cards because he can only see the 1 charge on his end the one thats associated with my name on the room we stayed what im going to rate the experience of customer service on because no matter how many times i explain the situation its not clicking. 2 charges 2 seperate d/c cards for the same thing 1 card has my name on it 1 card has my husbands name on it it is for the day 1/20 for 3 waterpark passes my room under my name with my associated card has the charge for the same date 1/20 his card with his name associated on it has the charge for 3 passes and a redbull so a 7 dollar difference in charge amount for the same day, his card is not associated with the room or booking or anything on file that could of been established with my name or card info due to it being a physical in person transaction i just want a refund for the 1 transaction

Excellent location to get to airport, badlands, Custer and Deadwood. Perkins on site but drive 3 minutes and you can find a nice burger joint (Sickies). 10 minutes to downtown. Free parking. Rooms were clean and large (king suite). Breakfast is standard for what you're expecting from the chain. No complaints.

Worst Marriott we ever stayed at. “College dorm rooms” Marriott - it was extremely LOUD with tons of RUDE teens who were laying out in hallways, banging furniture at midnight - we could not sleep for any of the 3 nights we stayed here. How was this allowed? We are appalled.

Clean room with friendly staff and great rates?

It was good. Breakfast was good, room was okay. The pull out was horrible as expected, but there were old cheetoes and some unknown medication in the pullout as well. Just rolled it back up and made the bed work. It was an ok stay. We stay there for the convenience and close location to the water park.