MainStay Suites Rapid City

The environment is very welcoming, rooms are spacious and comfortable. This is normally our first choice when visiting Rapid. However, we seen police and an ambulance outside the Friday night we stayed over and someone was running up and down the 3rd floor hall, we notified front desk. I imagine the front desk had a busy night themselves so I appreciate their continued hospitality. Otherwise it was an overall a 5 for my teenager, husband, and myself.

Close to the Interstate and is convenient to shopping, dining and gas stations.

I recently had the unfortunate experience of staying at a hotel that fell short of my expectations. Despite its high rating (4-5 stars), the hotel failed to provide breakfast, citing issues with vendors delivering food as the reason. Unfortunately, the room was not clean, and I found hairs on the bed. Additionally, the elevator had a strong unpleasant odor. Given my disappointing experience, I would not recommend this hotel to anyone. It is unclear to me how the hotel could receive such a high rating, considering the poor hygiene and service I encountered. I hope my feedback will help others make an informed decision when considering their accommodations. I would like to note that the hotel's atmosphere did not seem very suitable for families or couples. Although this is very touristy area, the clientele were mostly workers during the time we stayed there.

The he pillows are very comfortable but I loved the clean look my kids enjoyed it

Room was clean. Receptionist was friendly. The continental breakfast was lacking.

Thank you for the great customer service and hospitality.

I was unaware that the suite had a full fridge with a little stove that provided an option to cook a meal. I reserved a room for a later stay that will help me save money on eating out, especially when prices have gone up.

The hotel is NOT what you think. Do you need a car rental? Probably! But … the hotel is around 10 miles from the Rapid City Regional Airport and there’s a free shuttle. Did I know about said shuttle? Did I get a message from the hotel telling me about the shuttle? Nope. I arrived (after 10 pm) and learned that Uber doesn’t pick up passengers from the airport. I left the airport and saw two vans parked outside. I asked one of the drivers what it would cost to MainStay Suites Rapid City. The driver told me it would be free. The hotel has a contract with his company. Once at the hotel, the driver came inside and filled out his voucher. It was easy, once I knew about the service. The next day, I decided to head to town. The walk would have taken over an hour and a half. After spending 40 days walking the Camino de Santiago, that wasn’t happening. Uber to the rescue. And, because this was Rapid City, the driver cut me a deal. He dropped me off downtown. I walked around, took pictures, had lunch, looked in shops, and then he picked me up and drove to Mount Rushmore. I took pictures, checked out the gift shop, then he drove me back to my hotel. My point being is … I figured out how to get around, without renting a car. The hotel itself houses airport staff, doing monthly rotations, from out of town. So, rooms are set up like mini short term apartments. There’s a restaurant directly across the parking lot, from the hotel, and a Cabela's sporting goods store, next door. All this to say, the property wasn’t what I hoped for, but it didn’t stop me from getting what I wanted.

It was nice and clean a bit bare would have been nice if it had an extra TV in the room but we made due other than that it isn't so easy to select the difference between the rooms that are all in one (efficiency) or the ones with a separate bedrooms. The pools huge but just a pool I suppose its how they help keep the rates down.