Hotel Villa Cimbrone

Elegant hotel in a fabulous setting and a courteous and helpful staff that was both gracious and kind. One of the very best hotel experiences I have ever had

beautiful property and wonderful service !!

Gorgeous facility and grounds. Received a room upgrade with a gorgeous terrace.

Gotta double check everything - broke our trust. It was an amazing stay up to the point we left. Great staff, food, rooms are terrific. All the things. When it came time to leave we were assured to leave our bags in the rooms and they said - don’t worry we will get it back to your bus. My wife was concerned that they mixed the bags with another family but - we trusted the process with their ticketing system. There was a bag we did not recognize in our lot and flagged it. They took that bag away. They did all the loading up. So - of course - they lost one of our bags. They denied any fault and put the blame on us. 3 hours and 150 euro later the bag was back. And yep - for a short trip - dealing with this was terrible and angering. It could have been better if the manager was more sympathetic. Instead all the blame was on us. He said “we never make mistakes with bags” and believe me - if we had thought we were at fault we would have owned up. But whenever I hear the phrase “we never make mistakes on …” I think of a fragile house of cards where staff are encouraged to lie to protect their own mistakes vs lose their jobs over “making the first mistake”. That’s what I think of. I also see the other negative comments and see how their tendency is to put the blame onto the guests (after a typical ‘thank you we take your comments seriously’ non-comment) rather than see the growing problem that they have. To the manager - yep - the way that you handled and escalated the situation got me angry in the moment . I’m very sorry about that and offer sincere apologies to you about what I said about the situation and what you should do to your mother as a result. I’m glad I got to practice my Italian but it was insensitive. Please be well. Mir.

Our friend and tour guide recommended this hotel, we will tell her to discontinue service here. It was 80 degrees in our room, AC not working. Tried try to improve conditions by leaving room door and window open for a cross breeze, but total loss of privacy and security that way. Cant comfortably sleep. If I leave the window open, a band is playing... and it's nidnight. Awful. Shelf for clothing storage is covered with dust, who would put clothes there? Very specifically set up room reservation with Marco for a sea window view, upon check in, they tried to give us a room with the view blocked by tall balcony wall. Very disappointing beginning to our stay, I recommend staying elsewhere.

The restaurant (and hotel) is tucked away from the Villa Cimbrone Gardens-- which are exquisite. The walk to the gardens and hotel is well worth the many steps to get there (not recommend walking for the disabled). Our lunch was great--expensive but worth the price. My wife and I recommend walking through the gardens first but either way it's a wonderful and stunning place. Based on our service, I will stay at the hotel if I ever get the chance to visit Ravello.

Unparalleled grounds: once in a lifetime experience