Guest User
February 27, 2024
My experience with the hotel staff was amongst the worst customer service I’ve ever encountered. One thing after another, I truly feel that the evening shift worker went out of her way to make my stay as difficult as possible citing all of her obstacles as “policies”. Some of the issues that I encounters, but not all, include being told I can’t check in without a credit card. Not only is this discrimination and something I’ve never encountered at any other Holiday Inn location, it simply makes no sense. Eventually they let me check in with a $300 deposit (as opposed to $50 for guests with a credit card). Staff at the hotel obviously don’t have any training regarding service animals. I was told “that my pet isn’t allowed on the 3d floor”. So many things wrong with that statement I’m not going to dissect it all, I’m simply going to encourage management to read into the law and advise their staff accordingly. At check out, no luggage carts and the front desk agent treated me as if I was a group of 20 spring break college kids and sent a housekeeping crew into the room to verify I didn’t trash it before handing my deposit back. No idea why I was treated this way but I cannot recommend this hotel. One obstacle after another, I left so angry that I was shaking.