The staff went above and beyond to accommodate our stay when we were in a bind due to booking another facility because of no rooms in the Hampton at Lancaster, PA. We were given a confirmation number of another site, Roadway Inn which has TERRIBLE REVIEWS and there was no way we were staying there but unfortunately there was a non refund policy. We advised the agent we did not want the room but she said it was too late. She gave a confirmation number. The guys during the afternoon/night shift were able to accommodate us with our present room for 2 additional nights and not have to go to that nigh**are of the facility in Lancaster. We will be responding to Hampton Hilton under separate cover. Dave, Nick and Brian