City Hotel Glarnerland

We had booked one night there to cut down on our drive between locations. This hotel has an unstaffed front desk and was supposed to email us a security code to enter the hotel 48 hours prior to check in. When we didn’t receive it we tried calling ******* (used to book the hotel). The AI chat only told us we will receive a code when we told it no code had been received. Next we called the hotel number (the day before check in) and were told that a code would be sent to us. The next day while driving to the hotel we still had not received a code so we called the hotel again. This time they said if we arrive when the adjoining restaurant is open someone will help us. We were concerned for two days that we couldn’t enter the hotel we booked months earlier. When we arrived the restaurant was open and a wonderful lady named Daniela helped us get into the hotel’s security system. We had a wonderful dinner at the restaurant and Daniela even helped translate the menu. The restaurant doesn’t look like much for atmosphere but the food was outstanding. The restaurant is at the front of the hotel and there is a train track across the street. The sound proofing was good and we heard little noise when the train passed. The restaurant has a small/limited bar. Our room was at the far end of the hotel and we didn’t hear any train noise. However, our room had a paper thin door connecting the room next to ours. We could hear every word of the conversation next door. After listening to this for half an hour while trying to sleep I pounded on the door and the noise stopped. Again no front desk staff to call. The room was new and nice. Once we took the wrong elevator to what we thought was the main floor and came out at an “event” room. The room was large…I would not want to be staying at this hotel when an event was scheduled!! Bottom line we feel this was built as an event center for the town and they pick up some extra money pretending to be a hotel between events. Bott

Did not like the self check in. Retrain track just 100 yards in front of the the hotel.

The chef Kurt not only prepared outstanding meals but he went out of his way to make us feel welcome. He also provided us with useful local information that proved very helpful. Nadine also made us feel right at home from the night we arrived to the morning we departed. We felt we were leaving two friends behind. We did not like the check in! A hotel that is so excellent in every other way should have a live person to greet guests.

I stood there because they had free parking. I also was promised air conditioning, which was not there.