Best Hotels near Chartley Park Shopping Center, Reisterstown

The hotel was very beautiful. The bar and restaurant were comfortable but the drinks were very overpriced. The hotel accommodated an early check in without a charge which was a bonus. They did charge a $200 fee - which will be returned to my account, but I was not expecting that charge.

Easy stay very complimentary it’s services very friendly staff the amenities were top notch and it was definitely worth the amount it cost I definitely look forward to staying again and would suggest this location to anyone who wants to have a relaxing evening

We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.

we loved the experience, first time there and it was peaceful, clean.

The room had a VERY strong cigarette smell--I had to run the air non stop just to filter it out. The curtains do not shut all the way, so light shines right in your face, and to make it even worse the closet doors are right across from the window and have mirrors on them. Underneath the bed (within standing view), I found a ********* joint butt so the cleaning crew is definitely taking shortcuts. The bathroom had paint peeling off the ceiling and no exhaust fan so I had to shower with the door wide open to use the mirror, and still had to wipe it with a towel. The carpet had big white stains in a few places and the door had some kind of residue--it looked like it had something dripping all over the top of it at one point. The front desk is NOT staffed 24 hours, but they keep the front door locked at night, and have a paper sign with handwritten message ”Please ring bell”. When it is staffed, the card reader is disabled and you have to ring the doorbell and wait for someone to open the front door. If it is not staffed, THEN you can use your room card and no one will answer the doorbell, which they never tell you. When I checked out and returned my room key, all I got was an ”OK, thank you”, and the cashier (Cashier ID: OJackson12) did not proceed to check me out at the register until I called back during my plane boarding and reminded her (she also took this opportunity to rudely remind me ”yeah, that was me”). THEN she sent me the email receipt. My receipt shows my checkout time as the time of that phone call--about 12:30, an hour and a half late checkout time when in reality I returned my room key at around 10:15.

Pet owners and those with small children beware! First off, this location smells horribly of ********* despite being smoke free. The smell was almost unbearable on the 4th floor. I stayed at this location 6/30-7/4 because they labeled themselves as a pet friendly establishment. On my first morning there, I took my dog to the posted Dog Walking area and discovered that there was rat poison covering the grass, not inside of the packaging or inside the secure rat bait box. Unfortunately my dog ingested (soft bait - looked like playdoh in the ground for those of you with small children) some due to this hotels gross negligence. Why on earth would you put poison in an area designated for dogs?! Animal Poison Control was fantastic in helping me save my dog, hotel management took over 4 hours to contact me. I had to go out myself to find the name of the poison from the scraps of paper discarded to provide to the local Pet ER. My dog now needs to be monitored for signs of seizure and internal bleeding which could take days to weeks due to the anticoagulant used, not to mention, this poison, difethialone, is heavily regulated by the EPA because of how highly toxic it is to children and animals, and MUST be contained inside of a secure rat bait trap. Other than expressing sympathy for the “inconvenience”, this hotel took ZERO responsibility for putting dogs and children at risk. They simply cleaned up the poison and carried on like business as usual. I requested to speak to regional management and have heard absolutely nothing. I will never stay at a Hyatt again, will be seeking legal action and warn you all to be careful with your pets and small children at this location.

Forget any bad reviews of this property! They have since completely renovated the rooms and are about to further renovate the lobby restaurant which is currently open for coffee and breakfast. The staff told me they will be adding more food options for dinner soon. I got great Sushi for dinner at the Wegmans just across the road. I stayed at this hotel years ago and loved it, as it's and tucked back from the roads in a nice greenspace with trees. What's great about these Old School Courtyards is they have actual balconies surrounding a nicely landscaped courtyard with a firepit and sitting area. These particular Courtyards are well built and not made of ”cardboard” like so many of the newer chains. I have stayed in many luxury hotels so when I have to stay in a smaller chain hotel, I try and find these ”older” Courtyards by Marriott. The staff was extremely accommodating and especially the guy (I wish I could remember his name!) when I checked in who helped me find the exact room I wanted in a specific location. I had a beautiful large tree right outside my balcony in room 340. If you want a private, peaceful stay this hotel is it. Especially for a solo traveler. Another plus is the 12:00 checkout which is rare these days.

This had to be one of my worst hotel experiences. I checked in via Hilton App at 3pm but my 13 year old son and I did not arrive until after 9pm. Getting off the elevator the entire hallway smells of *********. Upon check in to room 404, the room is dirty. In between check in and arrival time, Someone slept in the beds, television is on, remote control out of the plastic and an open coke can and cups is left on the dresser. We are still living through a pandemic. Not only is this unsanitary but it’s unsafe. The associate at the front desk was very nice and he switched our room. (His name is Adefoluso) On Monday morning, my son and I go down for breakfast. He is looking at the food display and the waitress actually told my son that nothing there was free and he had to pay for the food. That comment was not necessary. It’s like she is implying he is going to steal something. It was offensive. Then the cook at the food station was complaining about the people who sent good back and asked to have it done to their liking. This is not how you treat guests. Upon check out, I asked to change payment method and the service rep at the front desk just checked me out. I had to have a manager issue a refund and charge a different card. I was late for an appointment because of this Going forward I don’t believe I would stay at this particular location again and I certainly wouldn’t recommended it to anyone.