Name: SureStay Plus Hotel by Best Western Reno Airport
Address: 1981 Terminal Wy, Reno, Nevada, 89502, 1981 Terminal Wy, Overseas, United States
Rating: 3.8

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SureStay Plus Hotel by Best Western Reno Airport

SureStay Plus Hotel by Best Western Reno Airport Reviews

SureStay Plus Hotel by Best Western

All reviews

Positive reviews

Competitively speaking, for the price. It’s a nice place, good location, always quiet. My goto when traveling. Lived in the region for 20 years

房間隔音很差，外面就是高速路，餐廳不錯但是服務員不願意跟我加熱水。
在這邊四天的後半夜都無法入睡。

The room has poor soundproofing, and there is a highway outside. The restaurant is nice but the waiter was unwilling to add hot water for me.
I couldn't sleep in the second half of the night for four days here.

There is no other advantage except being close to the airport

酒店年代久，設施比較老，還算安靜，服務也OK

The hotel is old, the facilities are relatively old, it's quite quiet, and the service is OK

Airport pickup service

Restaurant

24-hour front desk

Swimming Pools

Wi-Fi

Smoking area

Breakfast

Non-smoking room

All Languages

English

Chinese

All Room Types

King Room

Non-Smoking Guest Room With 1 King Bed, Flat Screen Television, High Speed Internet Access, Microwave, Refrigerator And Coffee Maker

The hotel is large, there is a conference center, the accommodation room is a bit far from the front desk. The clerk is very careful to tell how to stay, but the breakfast coupon is not provided. We booked 2 rooms and double breakfast. The result is not provided, and the confirmation from the front desk is given. One room for one voucher, we repeatedly confirmed whether it was 2 copies, the front desk said Yes, and ended up in the morning to eat at the restaurant and say a voucher. At the time of checkout, due to the delay of the UnionPay card pre-authorization, the friend could not confirm the payment. The friend changed to the VISA card and the 2 rooms were deducted for 3 times. We went to the bank credit card center to confirm that 3 117.94 knives (1 room rate) were deducted. The hotel clerk did not admit that he only deducted 2 117.94 knives and only provided bills for 2 rooms. If we disagree, we can only wait until 5-7 working days after the hotel clears the account.

We had arrived after a 7 hr drive from Vegas. We were able to book an accessible room for my handicapped husband. We booked two nights but were not told that we would have maid service. Had we known, we would have put the ”Do Not Disturb” sign on the door. One of my husbands medical jars was taken by mistake during the maid's visit while we were out. The hotel is short staffed and that added to the frustration. I probably wouldn't stay here again. The AAA discount price as $126 per night. 

Breakfast is quite a variety, the location is good, the room size is acceptable in the United States.

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4.2km from Reno–Tahoe International Airport

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Discover 104 reviews of SureStay Plus Hotel by Best Western Reno Airport, rated 3.8 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

SureStay Plus Hotel by Best Western Reno Airport Reviews: 104 Verified Reviews Latest 2024 | Trip.com

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