We check in for 3 nights. First off this hotel says there’s AC but there was no AC in our room only a heater. When we told front desk they said half the bldg. doesn’t have AC. I know it’s winter but the room was getting pretty hot even without the heater on and most the windows wouldnt say open because they were broken and the one that weren’t didn’t open all the way. Second I booked a suite with 2 queen beds but was given a suite with one queen bed. I didn’t complain because both couches in that suite pulled out to beds for the kids. Third, we stayed 3 nights and they provide no housekeeping service and if you want house keeping service it was $40 a night extra. When we asked for extra linen we were only given a couple of sheets and no towels or blanket. We ended up using the pool towels. I think the hotel needs to be up front about these things before people book. I was pretty disappointed. I don’t think we will be staying there at our future visits to Reno.