Best Hotels near Somewhere In Time, Reno

I have being coming to Reno for the past 10 years and staying at the grand sierra resort and ****** has being one of the best ever. Rooms are beyond my expectations very clean and spacious and one of the best things is that they have a microwave if you have kids you understand what I mean lol!!!! Thank you!!!

Booo… this one is at the bottom of my list Well, if you have an opportunity to stay at a different hotel, closer in town little more expensive if you can afford it, try not to stay too long at this one it’s an old hotel. It’s a old stinky ****** needs to be leveled and rebuilt wrong part of town, a lot of transient people on the street. I did not like it but it was cheap. It was clean and old and stunk phone. Desk was friendly maintenance was nonexistent. I change the filter in my AC unit because it was nasty. I stayed there for two night. The only thing that was comfortable was leaving my truck outside because they had security in a fenced in area. Security walk to grounds all the time not nice not good I don’t like.

I returned to the Nugget because it was closest to the place I was going and because of past experiences. What a huge disappointment! Rooms were now over a hundred a room, on weekdays; NO valet parking; No room service; No buffet, broken ice-makers. I am a disabled veteran and since there was no valet parking, I asked at checkin where I might find the nearest handicap parking. I was told to just drive around the building and find one! On my last night, my vehicle was towed away stating that it was parked in a red zone. In fact, there was no red, green, yellow or white anywhere to be seen! That cost me 5 hours of my life and $460.00. Plus a ticket for $265.00! I will NEVER return again and I plan on contacting the ADA and file a complaint for NO disabled assistance of any kind!

Clerk at checkin was NOT friendly. Did not ask if we'd been to this hotel before, did NOT offer directions to the elevator, which are around the corner from the front desk, not visible and not obvious when looking for them. we wandered around with our luggage for several minutes before an employee helped us. This town has a severe shortage of taxi cabs, making getting anywhere difficult to impossible. There are no nearby restaurants, forcing guests to dine at their overpriced eateries.

I hesitated to give the hotel a review and thought it may have been a one-off but decided to write about our experience for the sake of other travelers. For context, my husband is a Marriott lifetime platinum and we have certain expectations when staying at a Marriott chain hotel. The Renaissance Reno is equivalent in our mind to a Marriott hotel but it failed to deliver the same quality during our stay. The positive: the hotel has been renovated with its unique style and the lobby is stunning. Our room was spacious, comfortable and updated The negative: There were 2 front desks in the lobby on each side of the entrance and it was confusing where to go for the check-in. Considering that my husband is a loyal Marriott member, the staff helping us seemed curt and did not make us feel special. Since it was a Sunday and we were told that the member's lounge was closed. We could still enter it and there were dirty dishes sitting on the counter and it felt unwelcome. Breakfast at the lounge the next few days was mediocre, so were the afternoon appetizers. This applies to service as well as quality of the food and available options. The worst offender has to be the internet TV. This trip was for us to relax, stay in and catch up on some movie watching. It was the worst experience ever! It took us about 5 hours to watch a 2.5 hour-movie. We thought it was just an a one-time problem but it happened to any movie on any internet channel. This is no exaggeration: the movie would freeze every minute which we got used to, but then it would freeze long enough to display an error, at which point you have to start over from beginning and fast-forward to where it was left off. Lastly, we did not mind paying the $15 self parking but started to notice there were outside people not staying at the hotel parking for free.

It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.

We stayed in July 2022 and since we had stayed there before and had issues at check out with the front desk saying we owed more money and having already paid in full decided to pay cash and only put the fifty dollar deposit on the credit card. We checkout and are told the deposit has been released back to my credit card and a week later I'm still waiting for it. I checked with the hotel and was told check with ny bank which I did. Still no refund with the hotel insisting it was refunded and me saying no it wasn't. After getting no where with hotel management I wrote off to the owner of Peppermill resorts of which western village ****** hotel is part of and two weeks later I've heard nothing from Mr. Bill Paganetti Sr the owner. Every time we have stayed there there's an issue with payment upon check out with the front desk either saying we owe more and then running my credit card three times to get extra money they're not entitled to or saying we can't check out we owe more money when I've paid in full and have receipts to prove it. Western village ****** hotel front desk has serious issues with their front desk staff and reservation system and because I dared to complain about the deposit we were told we're not welcome back. This is how a three star hotel treats individuals who dare to complain about room charges and deposits. I realize it's just fifty dollars but it's the principle of the fact that a hotel can scam people out of Money and get away with it.As the saying goes buyer beware in this case guest beware because you might find your credit card charged extra or worse be told you owe more money so you can't check out. Even if we were welcome back we still wouldn't stay there because of the money issues that always come up at checkout with staff . The housekeeping staff is far friendlier than the hotel front desk staff and that says alot. We've stayed at four and five star hotels and never had these issues so obviously it's an issue with Western village ****** hotel so again guest beware if you choose to stay there

Hotel is under construction and we stayed knowing this. However, at 5:15am, beeping noises from an outdoor boom scaffold was annoying since it was continuous until we left that morning. Called the front desk and management wasn't expected in until 9am. That being said, the rest of the stay was comfortable and pleasant. The hotel is small compared to others, but it's easy to find your room. Covid has changed room service and that still takes getting used to. The ****** is small, but had fun at their slots (which means we won!). Yes, I will stay here again!!

We stayed here while driving US-50 through northern Nevada. The hotel is very close to the airport, but we had no trouble sleeping due to noise or anything like that. Location is also good for restaurants and other services, and it's easily accessed from the Interstate. Hotel was good too; service was friendly and competent. Rooms were comfortable and modern; beds were fresh and sleep was good; bathroom was clean and the appliances worked well; and the Wifi worked well too.