Hotels Near Skatepark Kaiseraugst in Rheinfelden

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

We booked a room on hotels.com. The room we were given had nothing to do with what we paid for, and we changed rooms after given a dirty room with no designer lamps, and bed side lamps were missing. It looked like they were doing work in the room and last minute decided to move out because there was a booking. Terrible pillows, horrible blankets, not what normal respectable hotels would use, especially when you are promoting yourself as such. The management has deliberately put wrong pictures on the internet, because they only show pictures of one building, which is less horrible. The one we stayed in is only partially shown, but in actual fact looks like it is about to be demolished. Inside there was work going on, walls were dirty and virtually no decoration on them. Ceiling lights did not wok, fridge neither. We tried to have a coffee in the entrance of the building but a worker told us it was not working...went to mention it and got attitude back from a stressed out concierge, who had no empathy for people who are on holiday, having a bad time in her mismanaged hotel! We just asked for refund and left. Life is too short for bad attitude in hotels that lie to clients about what they offer. Disgraceful.

For professional reasons, I searched for a accommodation near Lörrach. We were very warmly welcomed at our arrival! Food inconsistencies were very much taken into account both at breakfast and dinner! Thank you for the highlighted service. The renovated rooms are very modern in the Nordic style, the bed was also very comfortable. We felt by the family atmosphere not only as guests but as home.

I have stayed in many Ibis budget hotels and this was by far one of the best ones. The ladies at reception were extremely friendly and helpful and the gentleman who was in charge of breakfast provided first class service. All hotel staff spoke German, French and English and were very approachable. The room was nice and tidy. I was given a Basel card at the hotel, which allowed me to use public transport free of charge and provided access to various museums with half price entry. Although this hotel is a 15-minute walk from the train station Basel SBB, there are 2 trams that one can take from Basel SBB that lead to a tram stop, which is a 2-minute walk from the hotel. I had a great time here and can highly recommend this hotel to anyone visiting Basel. Thanks to the Ibis team for a great time there!

This is a modern hotel with convenient location Location Not in Basel Old Town, but there is metro stop right outside, they give free metro RQ vouches to all hotel guests. Very easy to get around by metro Very safe area Staff Front desk staff are all very friendly Room Clean Spacious Modern Comfortable beds with modern bathroom Restaurant On-site restaurant has nice ambiance and tasty food The Viking River Cruise uses this hotel for their guests. Very pleasant stay Highly recommend

There is no check-in desk or machine at the hotel. When we arrived, we saw a sign saying to go back to some other hotel to check-in. We had to walk back to a different hotel to check-in. Totally nonsense. At least, they should have warned us beforehand. I have sent two emails before our arrival as well and nobody ever answered. Terrible assistance. The hotel seemed to be very badly taken care of. Like abandoned. The bathroom was dirty and with a very bad smell. Extremely expensive for what is offered. Very very disappointed, especially being in Switzerland. Not in the Swiss standards at all. I have chosen easyhotel because I have stayed before in other cities and it was great. But now, never again.

The room is poorly soundproofed, and the floor upstairs creaks when stepped on. It's speechless. It's the first time I booked a self-check-in. The gate requires a password to enter. There is no check-in guide when booking on Ctrip. I waited for a long time until someone opened the door and slipped in. Ctrip asked the hotel agent but there was no response. Fortunately, there were other people in the restaurant who kindly gave me directions. There is a shared kitchen. 700 yuan is not bad, right? The socket of this one is small, and the power ***** cannot be used. I used this when I went to France before. Fortunately, their USB can be used, so it dealt with it for one night.

The building does not work unreservedly on the guest, but arrived at the right floor, this impression turns around 180 degrees. You are welcomed by a bright lobby with friendly staff. The surprise continues in the generous and top-modern rooms. The restaurant is also very recommended, although the choice might be greater.

Clean well run hotel - all the staff were professional and very helpful - sorted out an incorrect booking without drama and helped book taxied etc - staff spurns even early ( 4.15 am) to help make the stay effortless Clean and professionally run place - we recommend. And rebook