Hotels Near Bridge Hey Wood in Ribble Valley District

Flawless. The hotel staff were dynamic to help make our event seamless. The conference hall was set up professionally with the breakout rooms also set up to our requirements. Lunch service saw delicious food served to 175 delegates in 20 minutes. I would recommend this hotel for a conference, and any delegates staying overnight will find excellent cleanliness and first class customer service

Markets itself as a boutique hotel but has a lot of improvements to make before it can live up to its self appointed title. They may have won “Four in a Bed” many moons ago but it has made me wonder what competition they were up against and whether tactical payments were involved! Or perhaps standards have simply plummeted since the show was aired 11 years ago. Upon a arrival there was no one at reception to greet us and we had a long wait upon ringing the bell before anyone came to assist us. The hotel was clearly understaffed and the two young bartenders/receptionists were obviously inexperienced in customer service. We were immediately told no breakfast would be available the next morning but we could go offsite which was really disappointing. However the nearby cafe they directed us to was actually superb so that was the one highlight of our stay!! Our room appeared ok on first impressions but upon closer inspection was tired and in parts unclean. There was lots of dust in many areas and the coffee cups were stained and dirty looking (“raised” marks in the bottom of one of them and tea rings in the other). There was a chip in the shower tray which was sharp edged so had to be avoided. The shower was powerful but not hot, only lukewarm and tiny in size. The room was far too hot to sleep in. Admittedly it had been a warm day but even with a wide open window the room was stuffy and stale. Our evening meal was poor. We had the choice of eating outside amongst a rowdy group of who we presumed were locals who swore and shouted all evening long, in a bar where the loud music was almost drowned out by the loud music coming from the kitchen or a half dining room that had tables that had not been cleared away where the music was also deafening. The food was at best below than average. My partner ordered fish and chips and was served fish and greasy wedges. I ordered lasagne, which was on the specials menu, I assumed it would come with something like a salad, garlic bread or wedges but no it was just a lasagne also swimming in grease with very little meat content. Perhaps they should ask if customers would like anything to go with this dish as who wants just lasagne?? The worst part of our stay however was having to listen to the constant shouting and swearing of the drinkers outside our room on the decking area until very late. This ruined our stay and could easily have been addressed by the bar staff who appeared to enjoy it, rather than think of their residents stay. Come on guys, you have potential to be far better than you currently are. Sort the staffing levels, sort the cleaning regime. Prioritise residents if you wish to be a boutique hotel. As things stand we would definitely not return.

Nice modern and spacious hotel. Rooms were clean and reasonably spacious. Breakfast was good and staff cooed quite well as it was very busy. Big car park .

The staff were amazing, so warm and friendly. We went all inclusive. As we walked in there is a huge stained glass window. To get to our room was like being in a rabbit warren going upstairs then downstairs then upstairs again but we found better way going through the dining room. Our room was big and looked on the garden. M was clean d the bed was very comfortable. E food was great, The waitress even got the recipe for the soup. The drinks package wasn't what we thought, as not all drinks were on the all inclusive, but there were a couple of gins, whisky, larger, bitter, and house wine all spirits had to be served with a soft drink. The pool and the jacuzzi were good, we had a good time.

Slept in a room with a large double bed but it actually was just 2 singles pushed together. went for a night away from the kids but barely slept a wink.l due to the heat. The bathroom was mouldy around the bath and the wallpaper was peeling off near the radiator. When we went down the following morning the receptionist handed out bags to a couple leaving asking how the stay had been and fussing and when I checked out rather than asking how the stay was she just asked if I wanted to check out and took the key. At breakfast we took a seat and the same lady took orders of 2 other older couples before ours knowing we had sat down before and then brought out breakfast leaving us until last. The breakfast wasn’t great, bacon rock hard, tomato all shrivelled up and not that great.looked like it had just been left under a heat lamp and looked ridiculous on the massive serving plate. This is the 2nd time we have stayed at Flacon Manor and will not be returning again. Not one to complain but for the price we paid seemed like we weren’t as “special “ as the other customers (maybe our age and appearance )