brownietb
June 17, 2024
My wife and I recently stayed at this hotel, (03/06/2024 to 10/06/2024) and our experience was thoroughly disappointing. Despite paying for a superior deluxe room, we found nothing special or extra about it. The room was entirely unremarkable, failing to meet our expectations for the price. We enquired at reception as to the difference between deluxe and superior deluxe only to be told the latter is on the first floor and deluxe on the ground floor. The breakfast was subpar, resembling what one might expect at a budget hotel rather than a supposed upscale establishment. Furthermore, our time at the pool was marred by the fact that it was being cleaned while we were swimming. This was not only inconvenient but also unprofessional. When we voiced our concerns, we received nothing more than an apology and four Portuguese tarts—hardly a solution to the issues we faced. The only redeeming factor of our stay was Daniel, who provided exceptional service. His dedication and professionalism were commendable, but sadly, they were not enough to offset the numerous disappointments we encountered. Our stay at this hotel did not meet our expectations, and I cannot recommend it based on our recent experience.