Extended Stay America Suites - Dallas - Richardson

I was here on business and needed to re check in early in the morning before I lay down because I sleep during the day and work at night and Jasmine from the front desk. Really knew what she was doing. And how to handle my third party reservation problem . Thank you extended , stay america for actually hiring somebody who knows how to run the the front desk

The staff were friendly and helpful

Peace and quiet

Property is run down not worth the price.

The people running the property were courteous, honest and very helpful.

So...made a reservation through Travelocity 2 weeks in advance. When we arrived at our ES, the person at the desk said they were overbooked and had no rooms, and that I'd have to work it out with Travelocity. When i pushed back that they needed to fix this for us, she nearly had a full on anxiety attack. Several calls later including live chat on Travelocity, a helpful but difficult-to-understand young lady in India, and the District Manager of ES, we were able to find another ES here in Richardson. They were very helpful and expecting us. But no suite...2 rooms. So my boys ended up in 1 room while my wife went to check us into our room. When she opened the door...surprise! There was a man sitting there in shorts (thank God) on the phone. They got a good laugh. But ended up back at the desk, and we finally found another room. One with no sheets for the pull out sofa for the other guest with us...but they had sheets at the desk but were out of pillows! How does a hotel run out of bedding? Anyway, it was fine. I just thought I was going to lay down at 10:30 and it was closer to 1. They did make it right and comped us the rooms.

This hotel is not as advertised in the pictures. It is VERY dirty. There is no elevator and smells like stale smoke. I would never stay here again. The pictures are not accurate at all. Do not recommend.

Overall, nice for extended stay, but no heat. I didn’t mention it .

This property had everything we needed for a few nights stay. We like to eat in so planned to cook a few meals during the visit. But the best part of the property was the staff. They were amazing. I have never seen such amazing customer service from everyone on staff. I would stay here again just because of the staff. 10 out of 10 in customer service.