Hotel Mac

I was disappointed that we asked for a room with a fireplace and we got it, but it didnt work. I never saw anywhere on line while reserving, that the fireplace was inoperable. Our room was lovely and we enjoyed our stay and would stay again! How can I order a couple Hotel Mac coffee nugs? Those are awesome!!

Another great stay at the Mac!! Centrally located. Extremely clean and great staff. The restaurant below and bar is extremely good. Highly recommend.

To many gate codes. Room was pleasant to be in. Manager could have been more helpful. Housekeeping staff were very courteous and helpful. To much train noise.

Close to the Baltic Kiss!

Very comfortable with a full kitchen

Very clean, well-appointed room. The staff/management were great about communicating with me (via both email and text) the check-in procedures (altered a bit because of COVID). And they graciously allowed me to check in early when I arrived ahead of schedule. When I go back to Richmond, The Mac will be my top choice for a place to stay.

The good: - gorgeous, tiny period hotel, only 10 rooms. Rooms were comfortable and nicely-appointed with period furnishings. Coffeemaker and fridge, both big plusses. - terrific Italian restaurant and bar. - great location right in the heart of Point Richmond. The bad: - management is pitiful, and that's charitable. The hotel is run by a manager who lives in the hotel. We apparently mortally offended her by asking to check in early, although we told her we were OK with waiting if we could drop off our bags. - a few hours later, when we were able to check in, we used the door code to enter the hotel. We weren't sure where to go (it's not marked), so we asked a housekeeper where the office was. She pointed to a door. We knocked, and the manager opened the door a few inches and said, "This is my personal residence. Why are you here?" I told her we hadn't paid yet. She insisted ******* had paid, and since we had no interest in spending any more time with this person, we left. - I asked for noon checkout instead of 11, and unsurprisingly got a speech about how this couldn't be done. - at 11.00am and 3 seconds, the housekeeper knocked. We told her we had called an Uber and would be out soon. Clearly the manager had her knock at exactly 11 to make a point. She did. We will never return to the Hotel Mac, and will tell anyone who will listen that (1) this is a terrific place and (2) its management is so bad that it's not worth the effort.

Great place to stay, close to family & great eating

Cute, clean room with modern updates yet smalltown charm in walkable neighborhood with tons of character, food and hospitality. Highly recommend the Kaleidiscope cafe for coffee and pastries! I did not park or drive so I can't comment on those amenities. It is near railroad so if you are a light sleeper then may have issues although ear plugs were provided!