Best Western Parkway Hotel Toronto North

房間乾淨，價格合適

The room was fine, but the efficiency of cleaning the room was too low. The official website required check-out before 11 o'clock, and the check-in requirement was after 3 pm. So we arrived after 3 pm, but the front desk told us that the room was not ready, and there were a lot of guests in the same room who had been prepared before in the lobby. They said they would call us within half an hour, so we went out for a walk with our bag on our back, and left the big luggage at the front desk, but the backpack was not light, but there was no choice but to wait. When we returned to the front desk at 5 o'clock, they told us that it was still not ready, so I said that I would check out at 11 o'clock and check in at 3 o'clock. There were 4 hours in between, and we waited for 2 hours. Isn't 6 hours enough to prepare a room? The front desk later said that they upgraded us to another room and asked us to wait a little longer... It's okay that there was no breakfast, but the key point was that my bath towel, which had *****es of other colors on the white *****, was taken away, and we didn't take the initiative to ask the waiter to come in to clean up, and finally they said they couldn't find it... The key point was that I had already paid a deposit of 50 Canadian dollars by credit card in the afternoon. At 2 o'clock in the morning when I was sleeping, the credit card notification message showed that the hotel deducted more than 100 Canadian dollars from me. I thought it was very strange. I went to the front desk early the next morning to ask, and they told me that it was indeed a system error and it would be refunded. Later in the afternoon, I remembered that I hadn't asked about when it would be refunded, so I went to ask again. Another person told me that it was right. They charged me a deposit of 50 Canadian dollars per night... I said 50*30 is 150, but the amount deducted from me was not an integer. The person in charge of the front desk still insisted that it was a deposit and didn't admit that it was a random deduction by the system. I was mainly worried about the security of my account, because I didn't show the physical card, and the 100 Canadian dollars were directly deducted from my account when I was sleeping at night. Then when I returned to China, they could deduct as much as they wanted! And they just said sorry and did nothing. Later, I couldn't find Ctrip customer service, and Ctrip paid some money to buy a bath towel again with Uber. Later, when the hotel CEO sent me an email to ask me to comment, I reported this situation. In the end, the email replied that I would definitely return it, but in the end I still waited longer than they promised, at least more than 10 working days before it was deleted from my credit card bill. The hotel facilities are fine, but there are too many problems with personnel management and service!

The hotel is clean and hygienic, but the location is average and it is not convenient to take a car. The staff at the counter were also polite, but they only provided two bottles of water on the first day, but not after that, which was a bit disappointing.

This is a very satisfactory hotel. I will book again next time

The room is clean and the accommodation environment is very quiet

Transportation is convenient. Good in every way. Great value for money. Will choose next time

Maybe because the room was full that day, I was assigned directly to the Sheraton Hotel, the same hotel as his home. The hotel had just been renovated and was very new. The room is also big. The location is also good. There is food all around. It is very convenient for Chinese people to travel