FairBridge Inn & Suites Richmond Hill

A pig sty is cleaner! No computer working so don’t have our reservation and sent some guy to walk around and look for an empty room. No toilet paper, no garbage cans, floors were so dirty it was pathetic. Not even sure the sheets were clean! We left and went to another hotel that’s how bad it was.

The Staff was very nice and the rooms where clean although somewhat small but i will most likely stay there again overall it was a enjoyable stay

I would rate this hotel somewhere between fair and good. The total charges were supposed to be $81.05 including taxes; however, when I arrived, I was told that there was an additional charge of $1.75 because I was using a credit card to pay for the room. The bathroom and the bed were clean, but the front door was difficult to close unless I slamed the door. I couldn't use the additional dead bolt at all. Management should consider replacing the rugs with laminate flooring to make it easier to keep clean. In the morning, the place was deserted. The office was locked and unmaned, so I couldn't properly check out of the hotel.

Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!

I arrived around 9:30 p.m. to register. Front desk locked. No note, no answer on the phone. Twenty minutes until clerk arrived. Next morning at 7:30 I went to check out and tell them about a leak in the room. Again, lobby locked. No answer on phone. I just left

Gross hotel tiny rooms.

Well I didn't get to stay because my check in was at 3:00 PM I have to be at work at 3:00 PM. I called the property to ask for early check in and was informed that it was not possible. So I asked if it be ok for my friend who was also supposed to be staying with me. This friend had been having conversation with this woman over the phone a couple of times we were informed that she needed to have ID which she had ID that was acceptable for the property. When she got there to try to secure the room that has already been paid for because you folks took it out of my bank account she was really treated as she was told that the room had not been paid for and proceeded to inform her that she would ban from the property and I'm not she even sure what that means banned if she wasn't informed before we got there she would have known she would ban she surely wouldn't have been there trying to get a room so she wasn't properly informed as neither here or there The lady in the office was very rude I never got to stay the room so I guess I just gave you folks my money so she don't or the manager whoever that woman was in the office ccn back crack with it I'm sorry to say that but that's how I feel. Very disappointed in the outcome of this day I've stated this motel before and never had any issues very disrespectfully and very unprofessionally I don't know what happened to the staff there but they need to reevaluate them I'm trying to get a refund there's absolutely no excuse.

Dirty room, safety lock broken on door. Room had no toilet paper. Check in was strange. Definitely would avoid this place.

No one at the front desk to check in with