Homewood Suites by Hilton Jackson - Ridgeland

Room smelled like old carpet. There were hairs on majority of the towels.

I like to start with positives....evening check in girls were very friendly as was the gentleman in the wheelchair in the morning. Nice breakfast worker who was working so hard for the crowd. Now the negatives....GROSS!! is the word to describe the cleaning. Seemed they were very understaffed after a very full previous night and room was given a quick surface cleaning. Large WET spots on the rugs, dirty bathroom floor. VERY uncomfortable beds!! so much so we cancelled our second night because we couldn't sleep. One towel in room, no soap, no TV remote...all of which we had to make trips to the front desk to get. Two large busloads of teens checked in after us. No fault of the hotel how loud and noisy they were but why book them on the top floor so they can stomp around for hours and blast music? I fault the chaperones but could've been alleviated by putting them on lower levels. And yes all of this was reported to the night group. And I guess our biggest beef was not being heard by the manager. We were behind another man to discuss issues the next morning and were told no manager there. When we checked out, the manager ? asked about our stay and we told him not good and were getting ready to tell him why and we were cut off and checked out so we decided to post publicly. Very poor representation of a HILTON property!

Awful experience. The bedding is extremely rough, the pillows were put in half into a folded pillow case and the size of a throw pillow, once unfolded the pillow was too big for the case. The walls are paper thin so the party the neighbors are having mid week middle of the night has me up now for 2 hours and I’m on a business trip. The hotel breezeways stink, the elevator was jumpy and scary to be in. Stay elsewhere, there are much nicer hotels in ridgeland.

It was nice just wasn’t fully clean like little candy was left under the table & it was a big cockroach but besides that it was nice

Nice facility with a few minor maintenance issues like flooring needs to be replaced/ repaired second floor hallway. Other than that it was a great experience.

Smells like roach spray…rooms aren’t anything like the picture

The best part about this place is the best restaurant Ive ever been to in my life is across the street. MM Shapley is amazing all around and worthy of Michelin rating and or Beard award. Never recommended by hotel staff. Rooms were...ok. amenities hot water workable shower and equipment. Until I woke up at 2 am itching all over and with welts on my legs and ankles. Pretty sure these were bed bugs. Over a dozen blister like welts up to the size of a dime on each leg in a row. I mentioned to staff in the AM and they said they would get it taken care of. I still itch and the bites are still there. Worst experience ever. No comp offer or anything. Desk said they would ask management to defer points on Hilton rewards. Nothing happened. Shouldnt have paid at all.

No hot water in shower. Mentioned it twice to front desk, never resolved. Not enough towels in room. Room not completely clean, leftover water bottles under nightstand. Makes you wonder if the rest of the room was actually clean. Front desk always has a sign up saying “we’ll be back.” Quiet hours not respected by other guests. Loud music and talking well after midnight on multiple occasions.

The hotel was nice. Recently updated and painted. Good price.