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5 star

Grand Poet Hotel and Spa by Semarah
4.8/5116 Reviews

Grand Poet Hotel and Spa by Semarah

Riga City Center Riga|0.32km from Riga Nativity of Christ Orthodox Cathedral
We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

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Top rated hotels in Riga

Searching for hotels near Riga Nativity of Christ Orthodox Cathedral? Compare room rates and reviews to find your ideal stay.
Relais le Chevalier
4.5/553 Reviews
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The location is close to the famous monument, the hotel is clean and looks new. The decoration is good-looking European style, the breakfast is great, you can order what you want to eat right now. Environment: Great
Grand Hotel Kempinski Riga
4.7/542 Reviews
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Although the service staff is really lacking in education and lack of training, the location is definitely not to be said, and the overall facilities are still very good and worth having.
Radisson Blu Elizabete Hotel, Riga
4.5/571 Reviews
Riga City Center
This is such A convenient location in Riga! One can walk to Old Town and other sites. The service is so very accommodating. Breakfast has the European breads and pastries and Western hot eggs and bacon. Don’t confuse this hotel with the other Radisson hotel which is also on Elizabete street, two blocks away. The other property is much larger and accommodates conventions. This Radisson Blu is smaller and more personal.
Ibis Riga Centre
3.9/563 Reviews
Riga City Center
I am in Riga by bus. The hotel is very close to the Riga bus station and the train station. It is a ten minute walk. Convenient location, Riga Old Town is not big, walking to the sights can be, but unfortunately I have two days of rain, did not turn. The breakfast is very average and it is repeated every day. If you do not have a meal, don't eat it at the hotel. In addition, the room card gives me two to give praise, the socket in the room is also good, you can directly charge with the data cable, the conversion connector is left to the notebook.
Radisson Blu Ridzene Hotel, Riga
4.3/550 Reviews
Riga City Center
The Ridzene is very conveniently located for both parks (e.g. Esplanade) and the old town. The hotel itself is modern, clean and the staff attentive. My room faced the park and was very quiet. Breakfast was typical for hotels like this with a good choice (although some items were not always replenished immediately) and enough to set you up for a day's sightseeing. The bar seemed to close fairly early and I didn't get chance to eat at the hotel so can't comment on dinner or lunch. Reception staff were well organised and informative. I did notice a slight smell of cigarette smoke in my room (303) which was odd given that the hotel doesn't allow smoking and the television didn't work. If you're looking for a well located, reasonable hotel for a break in Riga, look no further.
Mosaic Hotel
4/59 Reviews
Riga City Center
The hotel is more like a dorm/hostel with private rooms only. Because the Shower/toilet is shared between several rooms. However it did not cause any issues or discomfort. The hotel offers breakfast however it is pretty basic, but enough to start your day. The staff was welcoming and nice. The decor is good and the rooms were clean. I think its a great place to stay if you are on a budget and want to visit Riga as the hotel is near most of the atractions.

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