Enjoy Santiago

WARNING! Bankrupt hotel! We came in a group of 8 motorcyclists and what was supposed to be the cherry on top turned into a nightmare. Starting with check-in, which took over an hour and a half. The attendants, besides being very rude, were completely lost. When we finally got to the room, we noticed the shampoo, conditioner, and shower gel dispensers were empty. TV with no remote. No minibar (they were removed), no air conditioning. There's a floor fan (for a 5-star hotel, unacceptable!), the phone didn't work, and the key card demagnetized every single time, so we had to go to reception to reactivate it. The rooms are large and very good. At the pool, they force you to buy a swim cap. But they were dirty and full of dead bugs. We found a snake in the indoor pool area. To use the hot tub, you have to pay. Food was nothing special and expensive. We ordered breakfast boxes because our departure time was before breakfast opened. They forgot to prepare them and improvised with a bag (photo attached). All the staff, except the waiters, are rude and make no effort to help guests. One in particular, when we told her we had a problem, replied that she wasn't in the mood to solve anyone's problems. Unbelievable! Think VERY carefully before booking this hotel because it's expensive and you will definitely be stressed. A waiter told us the hotel went bankrupt and that each segment is run by separate companies. There's no chance we would recommend this hotel to another guest!

We stayed here one night on our way north. The staff were friendly and professional. The room was huge and the bathroom had a separate shower and stand alone tub. Great for a romatic night or some TLC while sipping wine and reading your favourite novel. The hotel and the rooms are a bit tired and need of a refresh, but still nicer than most hotels. The breakfast buffet was very good and the view spactacular.

Overall it looks and is relatively modern, rooms are noisy and are lacking maintenance.

Disappointed Our initial greeting was nonexistent. We arrived late at night and the front desk lady was apparently doing something with the man at the desk. But there was no recognition of our presence. Neither one was talking and the man was looking at his phone. This went on for 5” when my husband said, “we are here to check in,” The lady told him she would get to us after she finished working with her colleague. Still, no greeting. Another 7” went by, and eventually she gave him some papers and he left. Only then did she say “good evening can I help you?” No apology nor thank you for waiting, and obviously no smile. We checked in finally, but we will not be coming back. Also, the valet man refused to park our van.

Beautiful Scenery, Wonderful Landscape

Was amazing viewing but the pools area was under construction really bad only the hot top working but the guest only can be there for 15 minutes. What a bummer I understand that the pool crack and they need to fixed but seriously close the outside areas then we have access to the tinajas hot tub but the noise the dust was awful.

The parking is limited at the hotel. The air conditioning did not cool the room to a comfortable temperature.