Holiday Inn Newport

Good, clean rooms, conveniently located to the conference hall at the manor . Nothing to fault really.

Good customer service

This is a follow up to my review of 19th October, "Charged twice, and not refunding the error". The management response on here was that I should call or email them. As I have a hearing disability, the phone is not something I tend to use, so I emailed. I did not get a response. So my only option was to go back to the hotel - which I did for a second stay (and therefore the opportunity to then be able to write a second review). When I checked in I mentioned how I had been charged twice on my last visit. I was told that it couldn't have happened and I must be mistaken. I showed them my credit card bill showing I had been charged twice - credit card company issue I was told. So I asked them to find the receipt for the charge so I could ask the credit card company about the second charge. They said it would take some time as the receipts had been transferred elsewhere (not a problem, I was there for 4 days). A couple of hours later, I got a call. I had been charged twice (surprise, surprise) and they would refund me the second charge (good of them), but there was no offer of an apology. Having ignored the email they asked me to send, told me I couldn't be right, insisted it was the credit card company's fault - and then not apologised, I find astounding. As a business owner, if I had taken money from a person that I had no right to take - and the customer had identified it - I would have been mortified. Not at the HI in Newport. To top it all, my toilet didn't flush properly. I had given up by the third day, and mentioned my problem and asked where the communal loos were; I was politely directed to them, but nobody asked me what room I was in. It may still be blocked. All a bit poor ...

Everyone works here is friendly and cosy decor overall, quiet and quite green made it very relaxing stay. Breakfast was nice with small attention to details like removing excess oil of fried egg with bread bottom lining was a particularly nice touch. Overall it did not feel like staying at a typical chain hotel. Not for anyone prefer to stay at modern and flashy place as building is dated, if not highly recommended, never write review myself normally but this place deserves a good review.

I booked a family room for myself and 2 friends for an overnight stay. The welcome on reception was 10/10, the room was immaculate and the pool and restaurant. The breakfast was fabulous. I would definitely recommend to others and wouldn't hesitate to come back.

The rooms a looking tired, but are clean. Staff attendance was poor, we waited at reception to be checked in and there was only one member of staff serving at the bar in the evening and then they disappeared each time a beer needed replacing or to replace empty wine bottles.

The stay al over was positive from the bar staff hettie think her name was to to the breakfast , all staff was outstanding . Rooms were clean and again staff were amazing could not do enough for you . Loved my stay

Superb value for money