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Windsor Guanabara Hotel
4.3/560 Reviews

Windsor Guanabara Hotel

Porto Maravilha Rio de Janeiro|0.2km from Church of Our Lady of the Candelaria
I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

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Top rated hotels in Rio de Janeiro

Searching for hotels near Church of Our Lady of the Candelaria? Compare room rates and reviews to find your ideal stay.
Hotel Atlantico Business Centro
3.9/5279 Reviews
Checking very quickly. Very attentive staff, very tasty breakfast. I will come back more often
Hotel OK
4.1/5171 Reviews
Very central location, close to all the main attractions in Rio, but due to this there are a lot of homeless close to the hotel. Staff in the hotel were helpful and polite. Clean rooms. We were originally given the wrong type of room which was sorted the next day. Close to metro station. Breakfast options don’t change day to day.
Hotel Carioca
3.9/54 Reviews
Lapa
We chose this hotel from Italy for its location ... Once we arrived we didn't think we were, rather ... The hotel is two steps from the cathedral (before we saw it from the room), a few steps from the Lapa district where there are many rooms to drink and eat, about 1km from Santa Teresa district where there is the famous Selairon scale, about 1km from the Uruguay market (advised to buy gifts at a more competitive price than other stores of souvenirs)... It really is walking from this hotel you reach everything ... Clearly Copacabana,Ipanema, Christ Redeemer do not make text because they are far from the center so you need to take a means ( we have been very good with Uber). Breakfast is worthy as the rooms are simple but clean. The staff is very kind. It is, if you don't ambit to the luxury hotel rather preferring a great location, this is the ideal hotel
Ibis Rio de Janeiro Centro
3.7/568 Reviews
Nice breakfast, but same stuff all the time. No pot and teas in the room. No tea for breakfast as well. Staff is very friendly (Rafael). Rooms are very simple with bad acoustics, no view. Overall just OK.
Hotel Atlantico Tower
3.4/546 Reviews
Porto Maravilha
Very good experience, the pool area is also very beautiful, with a beautiful sidewalk. .It just left some deficiencies in the cleanliness of the remaining rooms, I suggest that everything is fine.
Windsor Guanabara Hotel
4.3/560 Reviews
Porto Maravilha
I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

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