HiagoF
January 7, 2024
It takes a while to check in, I arrived at 11pm and they were still cleaning the room, I waited at the reception practically until 12am, what they told me was that the customer who was in the room before only left the room at 10pm. So if I had arrived at 2pm, which was the time I could check in, would I have had to wait for the room until 12am? When I arrive at the room, I see 3 single beds and I had booked a room with a double bed, I call reception and the guy tells me that all the rooms with double beds were occupied and that there was only the one available for my accommodation, indignation is the name I felt at that moment, how do I make a reservation by paying for one and when will I receive it for another?
The floor was very dirty, with dust, the pillows were very high and hard, and the covers were allergic. Totally dissatisfied with the Hotel, before arriving in RJ I was thinking about booking another 4 nights, but now I will honestly look for another hotel.
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