The St. Regis Bahia Beach Resort, Puerto Rico

My husband and I stayed at the St. Regis Bahia Beach Resort Puerto Rico for 3 nights. It was spectacular. It was the nicest hotel by far that we have ever stayed at. The level of service blew us away. We were there for a conference and were booked in a one bedroom room with a balcony. It was their basic room. The room was huge. It had the largest shower I have ever seen in a hotel room. It also had a bathtub, a coffee maker, and a huge balcony with a very nice lounge chair as well as other balcony furniture. We were able to stream netflix from the television. The beach and pools were beautiful. The beach bar made fabulous strawberry daquiris as well as other drinks. We were able to order drinks from our beach chairs. There were plenty of lounge chairs with umbrellas at both the pool and the beach which did not need to be reserved in advance. I was told I would need to reserve a cabana but we were able to use one without a reservation and without an extra charge. All the food we ate at the resort was really good. Dinner was included each night at the conference but we ordered breakfast and lunch at the different restaurants each day. The first day we had the buffet breakfast, which wasn't bad but underwhelming for $45 but the next two days we ordered off the menu and both the eggs benedict and breakfast sandwich with potatoes were spectacular. I would definitely suggest ordering from the breakfast menu. We had a chicken sandwich and a salad from room service and that tasted great as well. Seagrapes has an outdoor pizza oven and their pepperoni pizza was delicious . One of the highlights of our trip besides meeting the friendly people at the conference was taking the resort tour with Sebastian as our guide. I called to reserve this tour ahead of time. There is limited availability and reservations are required. It is one of the activities that is included in the resort fee. Sebastian drove us around the resort on the golf cart, showing us the resort and talking about the different plants and animals that live there as well as answering all of our questions. We were the only two people on the tour and the tour took about an hour. We were able to get some incredible pictures and we also found the information about the grounds and different wildlife very interesting. Everyone we met at the resort was very friendly and helpful. We were greeted by name and everyone we met was always smiling. The level of service the whole time was on a higher level than I have experienced anywhere else. We really enjoyed our time at this resort.

We stayed for 3 nights in a suite and mostly enjoyed our stay. The room and outdoor patio are beautiful and I was really looking forward to my morning coffee there. I was so disappointed when I opened the door to go out and realized there is a massive construction project 2 buildings down and it was way too noisy to sit outside my room. I spoke to the manager and he said they closed the building adjacent to the construction and maybe they should also close the one we were in. It doesn’t seem fair to pay full price for a room that close to all day construction. Be sure to ask about proximity to construction if you make a reservation. We enjoyed the property and the food for the most part but I had a couple more issues which should not have happened. The very heavy metal bathroom door handle came off in my hand and grazed the top of my foot. I was bruised but it could have been much worse if it hit my foot directly. Also, we borrowed bikes and when I tried to gradually apply the brakes on an incline the brake apparatus fell apart and the bike abruptly stopped. I was very close to going over the handlebars onto the concrete. Luckily, I only walked away shaken and with a few more bruises. The staff did not show much concern for these mishaps and my well being.

I was looking forward to my trip and am very disappointed. Facility is not as clean. Workout equipment not functioning. Gym had old water bottles and towels all over. Two out of three treadmills out of order z Never even met my butler. Staff does try but service takes a long time for anything. Food is so bad. Birds are an issue. Debris is an issue on beach, garden, and grounds. My husband sent his clubs to the club House. Arrived at the golf club and his clubs were still in the hotel in some storage area. Staff never even took it over. Lost an hour locating clubs. Map is outdated. Kids club Is on opposite side. Lost an hour searching for the kids club. Staff never came into room to turn down the ro For evening service. Overall super disappointed. Some pros: Location is nice. Beach is great. Rooms are large and comfortable. Take your money to Ritz.

I agree with the reviews that it’s “good not great”. It has potential. The location is gorgeous and the staff tries hard. It’s definitely not a 5 star resort. The food is mediocre and the birds by the pool are a problem. It’s clearly a Marriott property.

We loved our stay at this resort. I was a bit concerned by some of the negative reviews, but I'm so glad we chose to stay here. The setting is absolutely beautiful with hundreds of palm trees and lush foliage throughout the spacious grounds. The low rise nature of the resort keeps it from being crowded even during the busy season. One of our favorite aspects was the spa which is available to all guests even without booking a treatment. The indoor/outdoor space was serene and extremely enjoyable. The food was very good and the staff were friendly and helpful. Our experience was outstanding.

We booked the St Regis for our spring break trip with our teenage daughters given the St Regis reputation. Before we left, I saw some of the mixed online reviews and was nervous but we couldn't have had a nicer vacation. The staff and facilities were exceptional. Pool and beach were beautiful and attendants were courteous and available. Food was delicious. It was the perfect relaxing vacation we needed.

Started with them not picking us up at airport after confirmation. Hotel is spectacularly located, near the rainforest, but they need an adult in charge . Lots of “foo foo” but no delivery. The servers are very nice, but the hotel is limited. Plus there is nothing going on at night. One restaurant for dinner , extremely overpriced for mediocre food. The other place for lunch (closes at 6) , but after a few days, it gets old. Met our butler, never saw him again lol. I could go on, but suffice to say, we were in Bermuda at Rosewood, also high end but they delivered far and beyond.

The hotel has the potential to offer a five-star experience. Here are some items that I would rank as being already in the five-star category, followed by those where there is still room for improvement: Five-start experience items: a) People: Since you are welcomed to the hotel, the staff makes sure you understand that they are happy (genuinely) to make sure your stay at the resort is unforgettable. From the front desk staff to the restaurant waitresses, the resort staff understand how to make your stay unique. b) Infrastructure: The hotel has outstanding facilities, including an amazing golf course, comfortable rooms, and spacious meeting rooms. The beach is calm (it is important to recall that the sand in the northeast of the island is not the typical white sand beach) and offers an opportunity to relax. The pools are well-designed, and they host areas for children and families. The gym and spa are decent. Less than five-star experience items: a) Gastronomy: The number of locations, diversity of menu, and even prices are limited and do not match the type of hotel. With the untapped potential of Caribbean food, the hotel could go above and beyond to incorporate traditional dishes as a core of its offering. For example, the breakfast buffer didn't have many local options that could make breakfast or brunch a difficult-to-forget experience. The cocktails were also limited in the number of choices and the quality of the preparation. Being located in a rum-rich area, you would expect that they would have crafted amazing rum-based cocktails, but they have failed. Not even a basic cocktail like the Piña Colada was great. b) Facilities maintenance: Understanding the effect of Hurricane Maria, some elements of our stay could have been solved with regular maintenance issues. For example, our wonderful bathtub was stained, and even after asking two times for it to be cleaned, the "rust" was still present. This prevented us from using it, which, again, does not align with a five-star experience. In a similar way, some of the pathways lack a little bit of maintenance. c) Exclusive amenities: Having had the opportunity to be in other five-star resorts, we lacked the pampering elements we had experienced in the past. Simple things like offering a pillow menu (you choose the type of pillows you want for your room) could make the experience even better. Being part of the Marriot brand, there is also a lost opportunity to extend Elite members with experiences that make us feel even more welcome.

We chose the hotel because of the St Regis brand and we knew it was going to be expensive, however it fell very short of our expectations. The rooms are lovely and big, it had everything except bed slippers which was shocking. I’m sure if I asked I would have gotten but I was shocked there weren’t slippers waiting. I was also surprised that it was a huge bath tub and not a Jacuzzi. The property was very quiet but of course it’s a Golf resort however, for that price there was not many options for food or anything else and we found it to be a bit boring for us. I would rate it really at a 3 because there was no value for all that money unless you’re playing golf.