The Westin Mission Hills Resort Villas, Palm Springs

some pools were closed -filters not working -all slides were closed- rooms were somewhat clean, neither of the two screen doors would lock. kitchen stocked with cooking tools. front desk was a wonderful experience . lots of walking for small kids. pool service almost non existent

Nice clean Stay there when we go to the local concerts

I joined my wife for a conference. I was looking forward to a break. Like many things in the Inland Empire of California, there are problems doing things well and in detail. The shower head drops on a pole and will not stay in place, so it will not stay in place to cover your body. Clearly, this is a long-term problem. All four elliptical trainers in the gym function in different ways. It's very frustrating and useless. I called them for service, but I did not get an answer. I did not come here to fix the obvious and long-term problems, so after getting no answer, I wrote them off. This is the place if you need a Motel 6 experience in attention to detail and things working. I experienced this in the first couple of hours. What will the rest of the stay bring?

Service was great. I liked my accommodations, though they were a bit older. The grounds were beautiful. The pool was perfect. Plenty of seating around the pool. Plenty of towels. No it is is not the same as a Westin Hotel as far as how nice the room was. But it was updated 2 years ago. The bedroom was great. Westin Heavenly beds are cloud like- no they don't have a lot of support... But they are heaven to sleep in for a few nights. Robes provided. A door from the bedroom and the living room on to the balcony. A kitchenette with a fridge, dishwasher, dishes, pots and a pan, dish soap, dish washer detergent, knives, little mini salt and pepper shakers, a full size coffee pot with tea and coffee, mini half and halfs, sugar etc. A washer and dryer with mini boxes of tide. My room had a blender as well though I wouldn't expect this for all as some people had toasters mentioned in reviews and mine did not (no big deal for me but I think appliances vary. you could probably ask though). Oh and a microwave of course. Lower rating on Cleanliness as when I came in the room I kept looking at the towels hanging in the bathroom like something isn't right- I did smell them and they were clean, bed was clearly made, but the next morning I noticed no sugar and coffee still in the bottom of the pot. I also didn't have dish soap (I didn't know this was to be expected yet). When the housekeeping lady came in and did things right I noticed. Service is every other day.

Travelled with our 2yo and 70yo mom. We enjoyed our stay here - it was clean, quiet, and had mostly what we needed and hoped for. I had read a few comments about noise issues and I can tell you they are no joke. I was worried about our kid making noise but I shouldn’t have - we had to call the desk on our first night for the room above stomping, jumping and running around at 11pm, keeping us all awake. It was absolutely terrible. The security team did respond and thankfully those guests left that night but wow, it was a very rough start to our stay. Our condo didn’t have any bedding for the pull out bed so we had to call for that (no big deal). It felt a little silly that they installed a dishwasher instead of an oven seeing as they only provided 4 of everything … im not sure we could fill a dishwasher even if we used every plate, bowl and utensil! An oven would have been nice. All in all though the condo was great and it was nice for our son to walk around the resort safely. The pool was nice. Spotless. Very helpful and kind staff. We hit a really quiet week I think as we often had the pool to ourselves or shared it with a handful of other folks. The kiddie pool was great for our 2yo, and we enjoyed the hot tub. Our son also enjoyed the small but much appreciated playground. Their one “restaurant” - aloe’s bar - closes at 5pm weeknights and 7pm on weekends. Kind of strange and not sure if that’s just a seasonal thing. A good stay. We’d probably return.

This had been one of my favorite spots for many years, but it has been on the decline fire the past couple years. We have done an annual trip with multiple families for the past 12+ years. The villas provide everything you need, a full kitchen, washer, dryer and bbq on your patio or balcony. In the past, you could go back and forth between this property and the Westin Spa and hotel that is next door, but that has changed. The villas lacks amenities. It has a small work out room and a cafe/ Bar that services the pool area and that's it. This weekend was far slower that any weekendwere usually we have been there before, yet it took 28 mins to get a drink at the pool. That was the first one, the 2nd drink order took 40 mins. The restaurant/ bar was understaffed. Thenormally immaculate overall grounds have declined. They do not honor any Bonvoy status. I am Platinum Elite yet could not get a late check out beyond 1hr. On this trip, the villa was missing bathrobes, and a cutting board. The grounds are usually immaculate but not on this visit

Can’t wait to come back!