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5 star

JW Marriott Hotel Riyadh
3.9/548 Reviews

JW Marriott Hotel Riyadh

Riyadh|2.12km from Riyadh Hills Park
I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...

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Breakfast

Swiss International Royal Hotel Riyadh
3.8/512 Reviews

Swiss International Royal Hotel Riyadh

Riyadh|1.42km from Riyadh Hills Park
I spent 2 nights here. When I first arrived, they gave me a free upgrade, which was nice. However, the location is very noisy. There is a lot of traffic noise. But is also a large construction site next door which had digging noises from sunrise to sunset every day. My room was ok, but the wifi signal was quite poor, and dropped often. On the 2nd day, I returned from dinner to find housekeeping cleaning my room after 7 pm, which is ridiculous. In their rush to finish, they forgot to replace the bath towels that they removed, and left their master keycard in my room. A half hour later, they were knocking on my door to retrieve the key card. This was a minor annoyance, more than anything. The issue that was not minor was how they treated me when I asked if they could print my departure COVID19 test result. At first they agreed, but the print out was extremely poor quality (it looked like a bad photo copy). When I requested that they try a different printer, they insisted that there wasn't one. When I asked where I could go to print myself, they called their manager. He agreed to print in his office (clearly the claim that there were no other printers in the hotel was a blatant lie). I waited in the lobby for the manager to return. After waiting 20 minutes I gave up, and returned to my room. Thirty minutes later they brought a good printing up to my room. This process should not have been so difficult. The bed was comfortable, the AC worked well. The underground parking garage was nice too. I doubt that I will return, when there are so many other options in Riyadh.

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Top rated hotels in Riyadh

Searching for hotels near Riyadh Hills Park? Compare room rates and reviews to find your ideal stay.
Swiss International Royal Hotel Riyadh
3.8/512 Reviews
I spent 2 nights here. When I first arrived, they gave me a free upgrade, which was nice. However, the location is very noisy. There is a lot of traffic noise. But is also a large construction site next door which had digging noises from sunrise to sunset every day. My room was ok, but the wifi signal was quite poor, and dropped often. On the 2nd day, I returned from dinner to find housekeeping cleaning my room after 7 pm, which is ridiculous. In their rush to finish, they forgot to replace the bath towels that they removed, and left their master keycard in my room. A half hour later, they were knocking on my door to retrieve the key card. This was a minor annoyance, more than anything. The issue that was not minor was how they treated me when I asked if they could print my departure COVID19 test result. At first they agreed, but the print out was extremely poor quality (it looked like a bad photo copy). When I requested that they try a different printer, they insisted that there wasn't one. When I asked where I could go to print myself, they called their manager. He agreed to print in his office (clearly the claim that there were no other printers in the hotel was a blatant lie). I waited in the lobby for the manager to return. After waiting 20 minutes I gave up, and returned to my room. Thirty minutes later they brought a good printing up to my room. This process should not have been so difficult. The bed was comfortable, the AC worked well. The underground parking garage was nice too. I doubt that I will return, when there are so many other options in Riyadh.
Ascott Rafal Olaya Riyadh
3.8/531 Reviews
I just checked in around 7:30 pm with a fully paid booking , the lady at the reception told me sorry we only have one room available and its (smoking) , i told her but i dont smoke , i dont mind as long as the room doesn’t smell like smoke if it does i will want to change it, she said ( even if you want to change it, it doesn’t matter because this is the only room available) . I went to the room cause I’m tired and it smells very bad , no windows or balcony. I called them and they sent someone with air freshener. So I’m literally forced to stay in this room with no other options and no curtesy or mindfulness of my preferences. Very bad experience from the first 5 minutes I stepped in the hotel.
Anan Hotel
3.7/59 Reviews
Breakfast is average, but the restaurant has a good view. The room is small and there is no table. The most unacceptable thing is that in addition to the two bottles of water provided daily, there is a charge if you want more. This is the first time I encountered a hotel that charges for water.
Dorar Darea Hotel Apartments- Al Malqa 2
3.8/54 Reviews
Reception and check in is fantastic. Didn't find a towel, but fortunately I had mine with me so I didn't bother to ask whether it's a mistake or intended. Room is comfortable and clean. For my visit location was good.
Swiss Spirit Hotel & Suites Metropolitan
3.7/517 Reviews
This hotel is close to the Riyadh airport because there is an old hotel next to the airport. This hotel is still relatively new. The window can be opened. High-rise. Also helped me upgrade to a suite. :) This hotel is really good at Riyadh. This is the third hotel I stayed in for a trip to Riyadh. That's not bad. The other two are too old. There is a certain distance from the King's Building. Sleep quietly. Come out is the high speed mouth. Easy to get to the airport.
Crown Rose Hotel
3.8/523 Reviews
The room is okay, but the soundproofing is not very good. The location is not far from the exhibition hall. It is very convenient. There are ok restaurants nearby. The breakfast is not to my liking. The lady at the front desk is okay and very helpful. But the service in the room is very slow. Overall, it is okay.

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